Schomp Hyundai - Service Center

The service department is awful I recommend getting your car serviced elsewhere. The wait times often exceed 3 hours, even with an appointment and something as routine as an oil chan I recommend getting your car serviced elsewhere. The wait times often exceed 3 hours, even with an appointment and something as routine as an oil change. In five service visits over two years I never had them meet their estimated time by an even an hour extra. In the two service visits that required parts they didn’t have the parts in stock. Not sure how you don’t have an air filter for a current model car they’re selling but things happen. This is despite them stating prior to starting the service that the part was in stock. I stopped going there after the forth time they blew their estimate time window by an hour, for an oil change. But I needed a rarer part replaced and wanted it done by factory technicians and this is the closest Hyundai service to my house. I called, they said the part was in and no waiting, to bring it in. Get there and it’s a three hour wait. Instead choose to make an appointment for a different day. Part is still in stock. Get there two days later for the appointment. It takes than an hour and 15 minutes to tell me they do not have the part in stock. I will gladly drive an hour or two out of my way to avoid using this service center the next time I need factory trained technicians to work on my Santa Fe. Do not recommend. More

Snakes! Took my car in TWICE for the same problem and said they couldn't find the problem after driving it around "a lot"! The second time I took it in, my mi Took my car in TWICE for the same problem and said they couldn't find the problem after driving it around "a lot"! The second time I took it in, my mileage was the same when I dropped it off as when I picked it up! Guess they figured women weren't smart enough to look at that. Told me my air blowing HOT often was that sometimes "that car just does that". Then I took it to a REAL dealer service department that knew what they were doing because they TOOK THE TIME to find out what was going on. NEVER NEVER AGAIN will I ever take my car to Shortline or recommend this place to anyone. It's closer to my home, but who cares! Bad bad deal! When I told one of the service people what happened he did apologize and said he would have the manager Cliff look into it and call me back. THAT never happened either. More

Service Department Your service department needs to learn to deal with customers with respect. They don't like to fix the cars you sell do they? I sure hope they start Your service department needs to learn to deal with customers with respect. They don't like to fix the cars you sell do they? I sure hope they start treating customers better or this customers will be moving down the road. Not at all impressed with them. So yes, I would recommend the dealership but only if the service department steps up their game. More

Phenomenal service Adam Muck is the best employee I have ever delt with!!! He really went above and beyond to help me and to understand the problems with the vehicle an Adam Muck is the best employee I have ever delt with!!! He really went above and beyond to help me and to understand the problems with the vehicle and what he did to have it fixed!!! More

Good service from pleasant people. I stopped in recently to check out an odd noise on my Sonata. Heather assisted me and was able to turn around my car quickly. The dealership shuttled I stopped in recently to check out an odd noise on my Sonata. Heather assisted me and was able to turn around my car quickly. The dealership shuttled me to my office despite the unscheduled appointment and had me there before I was even able to finish my bottle of water. The pickup was on time and my car was quiet and cleaner than when I dropped it off. Overall a great experience. More

In with no problems, came out WITH problems We brought our 2009 Hyundai Santa Fe in for the "campaign" - for valve cover leaking on the alternator and possibly causing a fire. Although - ours w We brought our 2009 Hyundai Santa Fe in for the "campaign" - for valve cover leaking on the alternator and possibly causing a fire. Although - ours was not leaking - we were told - (i wouldn't know if it was, even thought we had almost 60K miles on the car). So i listened and brought it in. ((mistake)).. When we got the car back, it had (and still has) a hesitation problem, when accelerating. So i decided to take the engine cover off to see if anything was left unhooked or not re-connected. What I found was one of the rear engine cover bolts was laying along the intake manifold. (apparently, he dropped it, couldn't find it - and replaced it with one without a washer. Didn't see anything that was left unconnected, but am dealing with a hesitation issue - and looking for the right professional service to look at it. I will not take any issues to shortline ever again. More

Just passing through As I finished up another visit to RMNP, my 2011 Hyundai Elantra was getting close to expiring the 2nd owner warranty of 60,000 miles. I've noticed a s As I finished up another visit to RMNP, my 2011 Hyundai Elantra was getting close to expiring the 2nd owner warranty of 60,000 miles. I've noticed a slight vibration at low idle at times, so before I headed back to Ohio, I'd have it checked out one last time. Grace handled my overall service time, introducing me to Rob, trying to figure out what may be going wrong, if anything. Just to make sure, she had Joey, I believe the Service Manager, go for a ride along to see if he noticed anything. He was aware of some consistent issues with low idles with my model and made sure the throttle body was cleaned up while informing me to use better gas in the future. By the time I arrived home, the rough low idle still exists, but not due to the fault of anything the service team at Shortline did. It was an amazing experience for someone simply passing through town. Everyone was extremely friendly and helpful. If I had more space, I could go on and on about with more details, but I really want them to know how much I appreciated being treated like a next-door neighbor. It made my departure from the beauty of Colorado that much sweeter. THANK YOU! More

Don't waste your time. Go elsewhere for service repairs. They will make excuse after excuse as to why certain issues were not discovered or properly documented. Will claim they checked certain issues even wh They will make excuse after excuse as to why certain issues were not discovered or properly documented. Will claim they checked certain issues even when they haven't. Basically, they cut corners and offer minimal customer service and repairs. I am no car expert and if I know more about my car then they do - you should run for the hills as fast as you can and take to another repair shop. More

Best Car Dealer in Denver, Co. I went in to have my KIA Soul serviced and left with a new Hyundai instead. Attila Szabo is one of the best sales representative I've had the pleasure I went in to have my KIA Soul serviced and left with a new Hyundai instead. Attila Szabo is one of the best sales representative I've had the pleasure of working with, as a single women with a family he understands my position in having a good vehicle that I can afford. all of the staff at Shortline are very friendly making sure you understand all in involved with the purchase. Thank you! More