Schumacher Buick GMC of West Palm Beach

Good but frustrating My salesperson was very good and my overall experience buying the car was good. It is afterwards trying to get basic items that should have come with My salesperson was very good and my overall experience buying the car was good. It is afterwards trying to get basic items that should have come with a GM certified car. Just got my second key almost 4 weeks after buying the car. Still waking on items for the trunk are (mat, gap cover and privacy screen. More

Excellent experience Joe Murphy exceeded all expectations, very attentive to our needs and professional too! This is my second car from this dealership and both times I h Joe Murphy exceeded all expectations, very attentive to our needs and professional too! This is my second car from this dealership and both times I have been taken care of very satisfactorily. More

service dept - very pleased (Saturn 2005 maintennce) top notch customer service - Mike Taveres and other managers I saw interacting with other customers - clear and pleasant and (Saturn 2005 maintennce) top notch customer service - Mike Taveres and other managers I saw interacting with other customers - clear and pleasant and definitely valu added! More

Fantastic Fast service, fantastic attention. as always, I was treated friendly and courteously manner by Mr. Bob Jenkins. I came to service my Buick Lacrosse Fast service, fantastic attention. as always, I was treated friendly and courteously manner by Mr. Bob Jenkins. I came to service my Buick Lacrosse and to change the car keys that it have been damage. Every thing it was to easy. Thanks More

Recent lease experience I recently leased/purchased our 5th vehicle from you. As usual we were treated courteously by Joe Murphy, who was knowledgeable and cognizant of our I recently leased/purchased our 5th vehicle from you. As usual we were treated courteously by Joe Murphy, who was knowledgeable and cognizant of our needs. His e-mail follow- ups exhibited his consideration of our feelings. I think this is a reflection of overall management attitude. Keep up the good work. We'll be back. Chester A. Sussman More

Great Service Dept. I recently brought my Enclave in for routine maintenance and a recall check. I was immediately greeted and told that Nestor was waiting inside per I recently brought my Enclave in for routine maintenance and a recall check. I was immediately greeted and told that Nestor was waiting inside per my scheduled appointment time. We went through all the issues I had, and was offered a courtesy car. Nestor called later with the progress as promised. He then called again to let us know that the car was ready for pick-up. I returned the rental car right in the service driveway and immediately my car was brought up, washed and ready to go while I was doing the paperwork with Nestor. Getting into my car the service manager said hello and I inquired about a small scratch. He looked and told me that when I bring the car back for the recall (part on order) to let him know in advance and that he would secure compound and try and fix the scratch at "no charge"! Buying the car was pleasant and easy...and having it serviced here is always great. And by the way, this is the SECOND Enclave purchased at Schumacher and I have always returned to this dealership for service because of their courteous and efficient service. And I always ask for Nestor Lantigua, my service rep since 2010. More

Replace remote that had broken. The remote for my 2010 Buick broke and had to be replaced. Mike Tavares, xxx't Service Mgr, greted me when i came into the service area in a friendly The remote for my 2010 Buick broke and had to be replaced. Mike Tavares, xxx't Service Mgr, greted me when i came into the service area in a friendly and courteous manner. When I explained what I wanted, he explained the procedure and time required as well as the cost. While I was not particularly happy with the cost, I was quite satisfied with the manner with which it was handled. More

Nestor Lantigua in the Service Department was exceptional!! Nestor Lantigua was very professional and courteous during the entire process. He explained in detail my options regarding the repairs. Thank you fo Nestor Lantigua was very professional and courteous during the entire process. He explained in detail my options regarding the repairs. Thank you for a great experience. I will be back :) More

oil change,and other Mr. Nestor Lantigua (assistant Service Manager) a professional, is an example of efficiency, quality and excellent care, so would recommend to all my Mr. Nestor Lantigua (assistant Service Manager) a professional, is an example of efficiency, quality and excellent care, so would recommend to all my family and friends More

Michael was consistently professional, honest and respectful. The car is not what I thought I would end up with but I am very pleased with the choice. respectful. The car is not what I thought I would end up with but I am very pleased with the choice. More