Schumacher Subaru of Delray Beach - Service Center

Unexpected new tire My new Subaru Forester received an unwanted gift. A nail through the sidewall of one of it's tires. This was certainly an unexpected expense, it cer My new Subaru Forester received an unwanted gift. A nail through the sidewall of one of it's tires. This was certainly an unexpected expense, it certainly was not the fault of Subaru! Since I've only been to the service department once before, for routine oil change, etc., I needed some education on how the "Express Service" works. Just my opinion, but it's better to make an appointment! Curtis was excellent at helping me understand the process and that while I "could" just drive in for service, I would have to be worked in with other customers who had appointments. It took almost two hours to get the tire problem diagnosed and then the new tire put on, but again, that was not Curtis' fault. He was good to keep me advised of what was going on, and how long it would take. When I come back for future service appointments (no more tires, please!) I will ask for Curtis. He suits my personality perfectly! More

Excellent from when I stepped in to the last day of signing I went in to change my oil on my 2012 leased Suburu Forester and came out with a 2016 Leased Crossfit. It was easy and effortless. They initiated the I went in to change my oil on my 2012 leased Suburu Forester and came out with a 2016 Leased Crossfit. It was easy and effortless. They initiated the conversation. Peter Altman helped me with the car details. We met after I leased it and he showed me how to use the phone and all the extras. It was a great experience - the easiest I have had ever in dealing with buying or leasing a new car. More

Post Purchase Assistance Peter Altman gave me a detailed review of the steps needed to use voice activation for many of the functions on the Forester entertainment and telepho Peter Altman gave me a detailed review of the steps needed to use voice activation for many of the functions on the Forester entertainment and telephone screens. I was having great difficulty getting them to operate consistently but he patiently showed me how to navigate through the screens using all the proper key presses and screen touches. It was a first rate experience. More