Schumacher Subaru of West Palm Beach

Both Ron and Rick were helpful in explaining what needed to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with. to be done and what my options were and the cost involved. They listened to me and were very friendly and easy to deal with. More

Overall experience was good. The only criticism is that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that it took a bit too long. I had an appointment for lube, oil and filter change, balance and rotate tires, Ron was the only service writer working that day (Saturday). My experience would have been better if he had had some help. More

This was the best car buying experience I've had in many years. The staff was awesome. Even though Dan was new, he was the one who totally understood customer service. Walt and Frank, the sales manage many years. The staff was awesome. Even though Dan was new, he was the one who totally understood customer service. Walt and Frank, the sales manager, were equally incredible and helped Dan where needed and helped me to make an informed decision on buying my awesome Subaru Outback. They were all very knowledgeable . Carol Martin is a total blast and so dedicated to the dealership. She is smarter than the average Outback "dog", I mean bear, and she is a pleasure to work with. I have already referred two people to this crew. Thanks for making my new car buying experience so terrific. More

Phone contact with Service was very frustrating. Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and help Didn't get a call back first afternoon or next day. Had to call my salesman Walt to get Service to call back. Then they were very friendly and helpful, but when I was switched back to order the part, again I got a message, and again no call back. I called Parts and Service numerous times with no answer and no call back. I again had to call Walt to get a call back. Friendly service is great, but not getting back to callers is not. Working people have limited time to make these arrangements, and I could have been done in under a minute, but the fruitless phone calls took about 30. Actual service (making the key) was done properly and courteously in about 45 minutes, plus a car wash. Price: $130 for a car key is outrageous, no matter how many buttons and chips it has. Plus $89.95 for programming it. Even with that discounted to $65 (I was told it would be $60) and $6.50 for "Misc. charges" ??? and tax it was $213 for one key! I thought about getting a spare Valet key made, but it was $110 for just a plain key with no remote. Give me back my old simple slim key I can duplicate anywhere for a couple of bucks so I always have a spare in my wallet. I know that the new cars are still being stolen despite the new chip keys. In other words, we know we have to pay top dollar for parts and service, but at least use some of that profit to hire enough people to staff the phones. Thanks for listening. More

I scheduled my first service appointment for my new Subaru XV Crosstrek and while getting thru to someone was a bit of the task, the service itself went very smooth. My Service advisor/manager was very Subaru XV Crosstrek and while getting thru to someone was a bit of the task, the service itself went very smooth. My Service advisor/manager was very friendly and he even fixed the issue I had with my aftermarket hitch installation without making me drive to that department after the service part of my Subaru was completed. I really appreciated that! Service did not take long and I was updated regularly to how much longer it might take. More

The Service was timely and I did not have to wait any longer than expected. I was not charged for anything extra, it was part of my contract and everything was included and my car was washed properly and longer than expected. I was not charged for anything extra, it was part of my contract and everything was included and my car was washed properly and released to me on time. More

The service was great service personal was very polite and considerate.Your waiting room was well equipped with the need for each customers thank you very much. and considerate.Your waiting room was well equipped with the need for each customers thank you very much. More

The sales team really worked together to accommodate our needs. I would recommend this dealership. It's only been a few days but at this time.... I am loving my new Forester. needs. I would recommend this dealership. It's only been a few days but at this time.... I am loving my new Forester. More

The staff is very friendly. And you can clearly see that they always go beyond their scope of service to make the whole experience great. they always go beyond their scope of service to make the whole experience great. More

Response to my appointment for service was right on time. Coffee in waiting room was great. My waiting time was about 1.5 hours which was better than I expected. Oh, and thanks for the free car wash! Coffee in waiting room was great. My waiting time was about 1.5 hours which was better than I expected. Oh, and thanks for the free car wash! More