Scott Honda of West Chester - Service Center

I rate this dealership a 1 for my experience. I brought I rate this dealership a 1 for my experience. I brought my 2011 Honda Coupe in for an oil change and inspection stickers. Waited for 3 hours without I rate this dealership a 1 for my experience. I brought my 2011 Honda Coupe in for an oil change and inspection stickers. Waited for 3 hours without a word from anyone. When I walked into the service area I saw my car sitting there.I had to find someome to answer my question as to whether my car was ready. It had been ready for 1 hour. As I read my service invoice it stated that the car that had been serviced was our 2011 Civic. Which meant my stickers were null and void. My call to Don Chandler was not returned until 5:00 pm the next day. At this point I was traveling through Massachusetts. He assured me he would get to the bottom of the problem, two weeks later I received a call that indeed I was right and that I would have to bring my car back for the proper stickers. I made the appt. and when I arrived at the dealership they stated that they did not have my name on the apt.roster. I then made an appt. for my car and my daughters 2011 Civic. She needed new windshield wipers and an oil change. 2 hours later we were still waiting, once again when we walked into the service area to check we saw our cars sitting there. The service tech stated that the Civic needed 2 new tires, front brakes and a wheel alignment. The car is one year old. I took it to a reputable mechanic who said it did not need brakes and the tires only needed to be rotated. Two days later my daughter brought the car in for the windshield wipers (unaccompanied by me)and the tech told her she needed a new fuel tank because the fuel tank could have a hole in it. After a hysterical phone call to me, I called Doug Parisano who said it wasn't he who told her that, but that it was a recall on the car. Why then wasn't this adddressed 2 days earlier when she was having the oil changed?? Calls to the service manager have gone unanswered. P.S. We bought all 3 of our Hondas at Conicelli Honda,they went above and beyond to get our business.It's too bad for Scott because we bought 2 cars in the same day last year. More

Good service. Doug and Don worked to resolve a problem I had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs cove had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs covered. I appreciate the effort made to make a customer happy. More

Overall I had an excellent experience at Scott Honda. The staff were friendly, considerate, informative and honest. The waiting room was clean and tidy. I would definitly recommend this dealership to a The staff were friendly, considerate, informative and honest. The waiting room was clean and tidy. I would definitly recommend this dealership to anyone in the market for a car or in need of service for their current car. More

Scott Honda is a professional, family friendly dealership. I purchased a new 2003 Honda Accord there and have it serviced there regularly. Scott is always alerting me with emails regarding the s dealership. I purchased a new 2003 Honda Accord there and have it serviced there regularly. Scott is always alerting me with emails regarding the service required. The service staff really listens to you and gets the work done perfectly every time. Also, if there is something wrong with your vehicle, they thoroughly explain what needs to be done and what the cost is. I would and do recommend this dealer to all of my friends. I also love the renovations Scott Honda did to their building - it is so clean you could eat off of the floor, even in the service unit. Scott Honda is clearly in a class by itself - I give it a 10 out of 10! More

I have a 2009 Accord. Its have creaking/retelling sound in the moon roof. The car has been three times and has not been fixed. On one trip they had the car for a full week. They’re great at changing the in the moon roof. The car has been three times and has not been fixed. On one trip they had the car for a full week. They’re great at changing the oil and rotating the tire; but, if its not basic service call forget it. I really don't know that I would recommend them for service. More

The reason I gave a 3 for customer service is because of your Enterprise Rent a Car offer. After the last time, I will never use it again. I believe your company needs to have a serious talk with their co your Enterprise Rent a Car offer. After the last time, I will never use it again. I believe your company needs to have a serious talk with their company. I rented a car for the day from them and returned it, and thought there was nothing wrong. Well when I got home I received a call stating that the windshield was chipped and I was going to have to pay to replace it. I agreed to this and asked them to send me a receipt when the work was finished. About two weeks went by and I never received a receipt or a call. So I called them and asked where my receipt was and they couldn't give me an answer and told me they would call me back. Another week went by and still no feedback from them. I decided to take it to their corporate office and they informed me that nothing was charged to them, it was a repair that was free of charge and refunded my money. The problem I have is if I didn't continue to ask for a receipt, I would have never gotten my money back and would have been ripped off for $40.00. I hope this will put some consideration into having some kind of ethics talk with them. I think your company is great, but I don't want your image damaged by an outside company that is a service you offer. Thanks Sean McCarthy (sdm5782@gmail.com) More

Go somewhere else. I had a check engine light, code and diagnosis from my trusted mechanic(not this dealership). He recommended I go to a Honda dealership for service because the problem was addressed in diagnosis from my trusted mechanic(not this dealership). He recommended I go to a Honda dealership for service because the problem was addressed in a Honda Service Bulletin. I contacted the dealership to ask, and the operator could only schedule an appointment, not address my question. I scheduled an appt for the purpose of checking the Honda Odyssey for recalls and service bulletins. I gave the customer service rep the check engine code and its meaning. Fred Alvisi called me to say I needed such and such and it would cost $480. I had to ask whether it was covered by a service bulletin, which was the purpose of my visit. He said no, and then proceeded to open the standard scare tactic about timing belts. I declined everything. He then said there was a diagnosis charge, even though I presented the diagnosis when I presented the vehicle. So, I said, "you are calling me a liar, because I presented this info when I dropped the van". I challenged the charge when I picked up the vehicle, and the response was to call another large customer service rep and declare that they had to use 2 technicians to read the code that I had provided, and that was justification for the charge. An hour later, I checked all the parents at my daughters softball game and sure enough, I got reports of bad experiences with this dealership. In fact, the other parents also own a Honda and a Toyota, and are reporting markedly worse experience with Honda in our region of Pennsylvania. Stay away from these people at Scott Honda. Honda is generally a good product, but a predatory service is enough to put me off. We have a Honda and a Toyota in our driveway, and so do the other parents at the softball game. Honda, you have a problem dealer. More

I'm done with Scott Honda. Where to start? I've had several problems with the service department. I took my car in to get routine service. They rotated my tires. When I got my car back the car sever several problems with the service department. I took my car in to get routine service. They rotated my tires. When I got my car back the car severely pulled to the left. I brought the car back told them my car did not pull before I brought it in. They said they would take care of it right away. They fixed the problem but charged me $90. The service guy (Ed) said they had to re-rotate the tires and that I was responsible for the bill. Total BS. Today I brought in my car for an oil change. They said I was due for a routine service. I agreed and mentioned that I recently received a coupon in the mail for a discount on my next service. He looked at me strange as if he didn't know what I was taking about. COME ON, they were the one who sent me the promotion. Don't you think their employees know what their promotions are???? He said he would give me 10% off the service. When I got home I found the coupon and it was for 15% off. WHAT A SCAM ARTIST. Another time I took my car in because the check engine light had come on. They told me I needed a new transmission and that it would cost $3700. I took my car to a non-dealer and was charged $1500. They are way overpriced. More

Well, the guys in the shop (except for Ed - service manager, I think) are great! The do good work. BUT I am a former customer due to a HEATED run in with Ed. Ed is one of those car guys that makes y manager, I think) are great! The do good work. BUT I am a former customer due to a HEATED run in with Ed. Ed is one of those car guys that makes you feel like "You're a woman, so to explain a car thing is futile." I HATE BEING TREATED LIKE A DUMB CHICK! UGH!!! Also, I never recieved a follow up call for a customer service check from Honda. This always happened before the run in. It makes me thing that Ed/Management weeds out those customers that had difficulties with the staff before passing customer names on for the Honda follow up call. Guess that is one way to get the President's Award for Excellence - just let them talk to the people you don't screw over. So, call Honda Corporate directly and complain. Also, go else where. I now LOVE Firestone in Exton!! More