Scranton Cadillac GMC of Vernon
Vernon, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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I have debated whether or not to write a candid review of my recent service experience and to continue utilizing Scranton for service on my vehicles. I should note at the onset that my displeasure is not di my recent service experience and to continue utilizing Scranton for service on my vehicles. I should note at the onset that my displeasure is not directed at my service technician (Bill) who was cordial, professional and responsive. My issue was the amount I was charged for a very simple accessory (sequential taillight strip) installation. I have witnessed that installation previously at a Chevrolet dealership and know precisely what is involved. To charge almost $300 for that is very excessive. Consider, that Scranton already had my Colorado for a warranty issue (Gas door) and at least one recall issue. Also, I had already paid for the taillight lighting strip some time ago. I understand that “service” is a substantial part of a dealership’s revenue, but to charge that amount, while you already had the vehicle for several hours for the aforementioned (warranty-gas door and recall issues) is simply gouging. More
My service needs were completed quickly and completely…and my car was washed and cleaned….couldn’t ask for more. Also, the service staff was polite, courteous and very professional… This is completely…and my car was washed and cleaned….couldn’t ask for more. Also, the service staff was polite, courteous and very professional… This is why I come here!! More
The entire team was very helpful and informative, especially Maurice in sales. Thanks again to all! especially Maurice in sales. Thanks again to all! More
If I could give this dealership a negative rating I would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I wo would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I would avoid this dealership at all costs. I launchd a formal complaint against them with GMC. Take your business elsewhere More
The service at Scranton is good. I just wish it was a little faster or if it’s gonna take more than two hours inform me. I just wish it was a little faster or if it’s gonna take more than two hours inform me. More
Thank you so much to all guys to help me enjoy this beautiful car. I recommended yo guys beautiful car. I recommended yo guys More
On point with there pricing estimate. Very friendly and accommodating. Awesome service. Work done in a timely manner Very friendly and accommodating. Awesome service. Work done in a timely manner More
Billy provided excellent communication about the needed repairs and expected completion date. The staff are super professional and courteous. repairs and expected completion date. The staff are super professional and courteous. More
Customer for 30 years this dealership has improved considerably particularly on the Cadillac side for new vehicle service considerably particularly on the Cadillac side for new vehicle service More
Frank was great to work with, nice job. And everything went as expected. Will return And everything went as expected. Will return More