Seacoast Volkswagen

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Seacoast Volkswagen:
I purchased my first VW Jetta diesel there in 1985, it is still running today and has had repairs,service done at Seacoast. Also have had a second-hand 2003 Jetta diesel serviced. Repair turn-around hasn't been the quickest, but they are pretty busy with cars coming in all the time, and some of the repairs have not been easy "jobs", either.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Seacoast Volkswagen:
Being the closest shop to where I live I bring both our cars here for routine service and warranty issues. Oil change prices are fair and they dont overfill like I have experienced at other dealers. However, a 4 hour wait after being told it will be 40 minutes is frustrating. The service advisors are pleasant but seem to be unknowledgable. After we bought our Jetta we experienced problems with starting it, we brought the car in for service and I explained the problem. The service manager tried to tell me I was using the wrong gas in the car (we use 93 octane) but not the brand he recommended. I said that there was a TSB for the issue out there, he said they didnt find anything. I made another appointment and brought the TSB with me when I went to that one. Once again tried to tell me there was no problem and they couldnt fix an issue that didnt exist. I handed them the TSB, the mechanic performed the upgrade to the ECU and the problem was solved.

Its not unusual for them not to have the correct parts in stock and for it to take weeks for them to have them in to perform the work. The estimated times are usually much shorter than it turns out to be. Typically we leave a car and return to pick it up. I now know to call to make sure its been completed because far to many times I have showed up when they said it would be ready with my car still in the same spot not having been touched.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Seacoast Volkswagen:
'05 GTI involved in slightly more than minor accident. Dropped of on Sunday- keys and form filled out stating "damaged in accident, figure out whats wrong and give me an estimate." Called Monday at 6:45 AM by steve in service asking, "what's wrong with your car?". Absurd on several levels. 3 months later, still no car. Have busted them red-handed lying, trying to blame insurance. Want great insurance? Steve Wentworth, AllState, exeter, nh. They had given me a check a week from that monday which I brought to the dealership. I said "I'll leave it here with you, but unsigned until the car is done." Long story short I'm told for a month that he cant reach the adjuster for damage not in estimate. Stupid me took him at his word for a month before I called AllState. I know them well and my lady there tells me no-way thats possible. There is a hotline that EVERYONE (but me) knows about to deal with this, its standard. I go in to call them on it, and the service manager was the worst ever. Huge blowout where I was told, "you dont tell me what to do" by Service Manager!!!!! STILL NO CAR! Now they say headliner is on national backorder, could be up to 6 months! I'm calling another dealership to see if that's true right now. wish me luck. AND NEVER EVER DEAL WITH SEACOAST VOLKSWAGEN, GREENLAND NH!!!!!!!!!! SERIOUSLY!!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Seacoast Volkswagen:
I went here to lease a new Jetta. I wanted to test drive it one more time before commencing negotiations. Upon asking the sales person if I could test drive the vehicle he asked for my name and address, which I provided. Then he asked for my phone number which I did not want to provide at this point just in case I changed my mind about the car. He said, "No phone number, no test drive" turned around and walked away, leaving me there like a fool. I didn't realize that providing a telephone number was a prerequisite to taking a test drive. I had the down payment in my purse, too bad they lost a sale because of a telephone number.

Was this review helpful to you? Yes | No