I've waited a while to give this review, a bad service experience from a co-worker rekindled my memory. I have extensive documentation of these claims that I am happy to share via email if it prevents someone else from doing business with Seacoast.
I bought a 2007 "Certified Pre-Owned" Volkswagen Passat Wagon from this dealership in July 2011 that was in horrible shape. After completing the paperwork to purchase the vehicle, the key I was given would not start the car to drive away from the dealership. The key was not programmed to the car, which is one of the "comprehensive series of checks" to which these cars are subjected. I'm not sure if Seacoast just never checked any of the items on the list of required CPO verifications, or if the service department is just incompetent.
My local service shop, Dupont's (excellent by the way) used their checklist and found a fist-sized dent in the transmission pan, body damage, brake wiring held together with electrical tape, an oil leak, and broken under panel, all of which did not meet corporate VW requirements for certification. I know these were all issues that should not have been overlooked because I had extensive contact with the regional and corporate heads for VW certified vehicles, who could not force Seacoast to return the vehicle, but did provide financial compensation and the promise that "no one else would have these issues".
The response from the dealership showed a true lack of any concern or consideration for the fraud and misrepresentation. Only after going above the head of Seacoast's used car manager, Mike Hookailo, and even the dealership, to VW corporate, did I get any real response from the dealership. This goes right to the top. Doug Miles, the owner, was informed right through the process and made no effort either to dispute my issues, of once they were proven even to their employees of Seacoast, to make this right. In fact, he was a presence behind the curtain, only acting in his own financial interest to make it as difficult as possible to me to emerge whole and get out of this predicament. Even are their own service manager confirmed each and every issue with the car during an in person inspection, they would not respond to my request to return the car for a full refund. I needed to hire a lawyer, file a lawsuit, and move towards arbitration before any real response was received.
This dealership provided the worst customer experience I could imagine. All the bad stereotypes of car dealerships were reinforced. They basically slapped a CPO label on a banged up car, ignored me when I came back with legitimate complaints, then only responded when my lawyer pushed to them towards arbitration action (which would require them to pay $1,000+ to initiate). I would not recommend this dealership to anyone for any car needs - new, used, or service.
Contact me if you want any documentation.
I Recommend This Dealer:
Mike Hookailo, Doug Miles
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