Seattle Hyundai

Open, Honest & Easy I called Bob Royce on Saturday, put a deposit on the car and drove up from Portland on Sunday. Bob already had the car pulled up front and waiting wh I called Bob Royce on Saturday, put a deposit on the car and drove up from Portland on Sunday. Bob already had the car pulled up front and waiting when I arrived. Went for a test drive and found the car to be exactly as advertised. I really appreciated the fact that they make all the information about the car available, including any service they performed at the dealership and the CarFax. That was a big reason I was willing to come from Portland to look at the car. I enjoyed dealing with Bob, Austin and Andrew, they were professional and easy to work with. Bought the car and drove home. Easy. More

Competence Our Sonata purchase is largely dependent on Bob Royse's presence. He's knowledgeable, courteous, and very effective in presenting and closing a deal. Our Sonata purchase is largely dependent on Bob Royse's presence. He's knowledgeable, courteous, and very effective in presenting and closing a deal. We're return clients of his. Richard Reinhardt More

Great Dealership It was a great experience. No hard sell, only helpful advice. This was the best experience in buying a car that I have ever had. It was a great experience. No hard sell, only helpful advice. This was the best experience in buying a car that I have ever had. More

Happy Customer John is a special car salesman. Like his other qualifications, an artist, my wife and I experienced a special treatment, friendly and calm, that we f John is a special car salesman. Like his other qualifications, an artist, my wife and I experienced a special treatment, friendly and calm, that we felt like meeting with an old friend in museum or art gallery. No pressure but introducing the details of the car like a piece of art work, also focusing on our interests and understanding our needs. Overall, we had a very pleasant experience working with John. More

Professional negligence and refusal to accept responsibility I brought my Hyundai Elantra GT 2013 to this dealership for a tune-up, oil change, and specifically requested that the mechanic inspect the tires, sta I brought my Hyundai Elantra GT 2013 to this dealership for a tune-up, oil change, and specifically requested that the mechanic inspect the tires, stating I'd noted uneven and overworn tread on the tires as well as a drop-off in handling. The mechanic noted that the tread was uneven, showing me measurements, but I was not made aware they were unnaturally low, or any possible reasons why. The mechanic stated that there was plenty of life left in the tires, and provided me no other information. I later took the car to to my regular dealership; during this period I was traveling and did not have immediate access to a Hyundai dealership, and continued to notice extended wear and uneven tread, also noticing increased problems with the handling of the vehicle. My regular Hyundai dealer informed me that my car has an alignment issue that had clearly been causing both the uneven and overworn tire treads, and that Autozone should have checked the alignment to notify me of the problem, and that if the previous dealer had done so, my tires would have been usable for a significantly longer period. My regular dealership said it would be more than fair to request 50% compensation for the cost of replacing 4 tires so prematurely, as I had to have all 4 tires replaced immediately or they would pose a threat to safe driving. I immediately contacted Autozone, providing them with photos of the tires, faxed documents showing the wear of the tread, and the phone number of my mechanic for verification. They were argumentative over the phone, backpedaled on several statements they made before they knew I was seeking liability damages, and were in general resistant to assuming any responsibility for their negligence, and have not made any effort to contact my regular dealership or mechanic, despite their claim that they would do so. In addition, because the warranty for the tires was only 12,000 miles (they are rated for 40,000 minimum), Autozone states they will assume no responsibility for the state of the tires, though negligence on the part of the dealership has directly led to damage to the tires. Thanks, guys. More

I had a great experience working with Hyundai of Seattle in purchasing a used Nissan Frontier. Robert Royse had a laid back no pressure attitude which I was grateful for after used vehicle shopping for som in purchasing a used Nissan Frontier. Robert Royse had a laid back no pressure attitude which I was grateful for after used vehicle shopping for some time. He kind of reminded us of Al Pacino. He expressed knowledge about the vehicle and helped ensure a seamless vehicle trade-in and sale process. After I took the used vehicle home it developed a mechanical problem. The 60 day warranty the dealership gave me with the vehicle covered 100% of the parts and labor for repairs of the issue. All I had to do was have the repair shop send the request for repairs to the warranty company and they paid the repair shop directly. The vehicle runs like new and I will own it for many years to come. I was grateful for the way the dealership treated my wife and I, and would recommend this dealer (and sales people) to anybody looking for a new or used vehicle weather its a Hyundai or different brand. More

Got the car I wanted (Sonata) at a great price! Best car buying experience I've had. Strongly recommend working with Thomas and the entire team at Hyundai of Seattle. buying experience I've had. Strongly recommend working with Thomas and the entire team at Hyundai of Seattle. More

Thomas was very good to work with in buying my new Hyundai Azera. Because of my concerns about the car he even arranged an over night test drive which satisfied my concerns and I bought the car. Got Hyundai Azera. Because of my concerns about the car he even arranged an over night test drive which satisfied my concerns and I bought the car. Got a good price too. More

Mr John Ireland is best salesperson I have ever dealt with at a car dealership. Mr Ireland's high-level customer service was similarly extended by floor manager Nick Pappas' professionalism, courtesy and with at a car dealership. Mr Ireland's high-level customer service was similarly extended by floor manager Nick Pappas' professionalism, courtesy and directness without pressure. Leasing a vehicle from this Hyundai dealership was an exceedingly positive experience including signing all the necessary paperwork with an affable, engaging Mr Charles Kim. I highly recommend this dealership if you're looking for a great-value vehicle. I suggest requesting Mr John Ireland as your salesperson; you will be rewarded with great customer service and a great product! More

I highly reccomend buying a car from this dealership and sales associate Bob Royse who, in my opinion is a true proffesional and listens, listens, listens to his customers without using any demeaning sales sales associate Bob Royse who, in my opinion is a true proffesional and listens, listens, listens to his customers without using any demeaning sales tactics that I have found at other car dealerships. From the first time my wife and I arrived at Seattle Hyundai we were treated with upmost respect by Bob Royce and several other member of his team, those being Jason and used car manager ( Mike). My experience was great up until enetring the finance office of John who wasted 3 hours of my life trying to sell me extra warranties and products I did not need or want, at this point the only thing my wife and wanted was to sign our papers in a timely fashion and get home to our kids, we both felt like we had just been locked up in jail. I would suggest that John receive further training with regards to being more cognacent of customers time and told that high pressure finance/ sales tactics are not in the best interest of any customer as they offset any good experience a customer may have had prior to entering his Finance office . More