Seattle Jeep

I have never had such fun buying a car! No stress, no pressure; instead, the people were laid-back, informative, and thoughtful about my terms, and everyone involved (from the sales manager to the people pressure; instead, the people were laid-back, informative, and thoughtful about my terms, and everyone involved (from the sales manager to the people who had no monetary gain from this deal but just wanted to be involved with the experience) hustled to ensure this experience was great. As one of the associates said: "Buying a car _should_ be fun!" This was easy because the sales associate with whom I mainly worked - Timothy Lorentz - was easy-going and thorough, and he went the extra mile to ensure my Jeep Wrangler was just right before I left. No one should drive away unsure or dissatisfied - I left elated, and I still am. Thanks!! More

My experience at Town and Country Dodge Dealership with John Martin was great! He was friendly, informative and very helpful. I couldn't be happier! John Martin was great! He was friendly, informative and very helpful. I couldn't be happier! More

I had not planed on making a purchase when I went to look at the Mazda 3 that my husband asked me to at least go "sit it." Tim was amazing. No pressure, took me on a test drive and I simply fell in love wit at the Mazda 3 that my husband asked me to at least go "sit it." Tim was amazing. No pressure, took me on a test drive and I simply fell in love with the car. Still I wasn't going to buy it because I didn't think they'd give me enough on my trade in to make it feasible. They worked with me on that and I totally LOVE my car. They had it cleaned up and in tip top shape when I came to look at it. Tim has checked back with me a couple of times, and invites me to call him with any questions. He told me that my first oil change is free -- which is pretty cool. Not only was Tim great to work with, but one of the other guys there bought me a soda. They were all a great group of people that just made the buying experience less of a hassle. We were there late -- but nobody fussed or complained. It was just nice. I never felt pressured. My best car buying experience ever -- Gayle W. More

I have bought 4 Jeeps from Town & Country since I moved back to WA in 1993. Jay sold me my first Jeep & he has handled all of my purchases since. I like my Jeeps; I like the dealership because they s moved back to WA in 1993. Jay sold me my first Jeep & he has handled all of my purchases since. I like my Jeeps; I like the dealership because they sell a great product at a fair price & the purchase is painless. I have all my service work done at the dealership because James Gill, my service manager, is knowledgeable, friendly and just a good guy. Town & Country participate in the Costco Auto Purchase Program so buying a great car at a reasonable price with great service just doesn't get any easier. More

I was trying to make up my mind about what kind of mini van I wanted to purchas so I stoppec by and met Tim. He was very professional and friendly and spent tome with me even though I was only just looking van I wanted to purchas so I stoppec by and met Tim. He was very professional and friendly and spent tome with me even though I was only just looking. I turnd out that they had just what I wanted for the price I wanted to pay. After going home and taljing it over with my wife we went back and purchased the van. More

I was looking for a small truck for my son and came across a great looking Chy. 300 that was listed on line. I read the reviews of the dealership and almost didn't follow up on the car. Talked with T across a great looking Chy. 300 that was listed on line. I read the reviews of the dealership and almost didn't follow up on the car. Talked with Tim Lorentz and told him would like to "look" only. He said he would be happy to show us the car. Was very impressed. At no time did he try to talk us into anything other than what we were looking at. The sales manager Rob Caudle was excelent. He answered anything I wanted to know and we agreed on a very reasonable price. The 300 that we went to "look" at came home with us. We were very impressed and pleased with the dealership. Would recomend to others and would use this dealership again. All in all pleasant experince. More

I hate buying cars. Hate it. Dealerships give me the creeps. So much so that it took me nearly two years to purchase this car. Every time I mustered up the courage to start my search for a new car, I wo creeps. So much so that it took me nearly two years to purchase this car. Every time I mustered up the courage to start my search for a new car, I would encounter a salesperson that would so turn me off that I would stop my search for a couple of months. That all changed with Town and Country Chrysler. I am sure that I am not the easiest customer. I assume that the sales people are trying to take advantage of me and I am sure that my attitude comes across in my affect. Nevertheless, the sales people at T&C were steadfastly pleasant, patient, and informative. They treated me with respect and went above and beyond my expectations in every way. I know that they did not make much money off me. I bought an absolute base model Voyager and I was able to negotiate the price down well below dealer invoice. Yet, the sales people treated me as if I was a preferred customer. I would highly recommend this dealership to a friend, not only because I was able to get such a great deal on my car, but because T&C made my car purchasing experience a pleasant one. More

We were looking for a car for our daughter's college graduation and found a used PT Cruiser. The sales staff and Charles were really helpful. Then, a month later we drove the car to Denver for her gra graduation and found a used PT Cruiser. The sales staff and Charles were really helpful. Then, a month later we drove the car to Denver for her graduation to give it to her, and there the weather was warm enough to use the AC, and we discovered it didn't work. We had it repaired in Denver and then called Town and Country where Trevor Fawcett was our contact. He was very helpful. They couldn't cover all the cost of repair, for obvious reasons, but they were great to work with and even refunded some of the money! I've never had this type of trusting service before! thank you to the entire staff! Tom More

I must commend Allan Chung for coming to my rescue on June 5, 2011 at 9:30 p.m. I had an electrical problem (2011 Grand Cherokee)that night and I called Charles Kim (the finance manager at the dealership June 5, 2011 at 9:30 p.m. I had an electrical problem (2011 Grand Cherokee)that night and I called Charles Kim (the finance manager at the dealership)on his cell as I was in a panic. I told him of the problem and he called Allan (who works at the dealership)to see if he would help--he answered YES...he did not ask where I was or what the problem was just that he would help. He came from across town to my rescue. He figured out the problem and I was on my way. I cannot tell you how satisfying it is to know that world class customer service like that from a car dealer means to me..regardless of my history with them. Allan went above and beyond any call of duty. He shows to me that caring about customers is very important and that will go a long way with me as I will continue to sing the praises of Town & Country of Seattle, WA. Thank you Charles and Allan for being there for me! More

I had a great experience with my purchase of a new Jeep here. The staff was friendly and helpful. They thoroughly explained my purchase terms, found a good manufacturer issued warranty, and a great finance here. The staff was friendly and helpful. They thoroughly explained my purchase terms, found a good manufacturer issued warranty, and a great finance rate. My friend, who purchased the same Jeep at a different local dealer, Lithia, had the worst experience and was impressed by the service here. Additionally, the staff offered to help him any questions he had with his new purchase. If there have been negative reviews in the past, it’s obvious that the staff is trying to reverse these now. More