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Seguin Chevrolet - Service Center

Seguin, TX

4.2
1,131 Reviews
Call Service Center (830) 303-4381

1,131 Reviews of Seguin Chevrolet - Service Center

Sort by
May 31, 2024

The facility was clean, efficient, and friendly. Jose was a great representative and took care of us. Only downside was on a busy sale holiday, only one financial closer was available so long wait More

by Joy Berberek
Recommend Dealer
Yes
Employees Worked With
Jose salesman and Jennifer finance
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May 31, 2024 -

Seguin Chevrolet responded

Hey Joy Berberek, Thank you for taking the time to share your experience! We’re delighted to hear that you found our facility clean, efficient, and friendly. It's great to know that Jose provided excellent service and that Jennifer took great care of you during the closing process. We appreciate your patience during the busy sale holiday and apologize for the wait time you experienced. We're constantly working to improve our processes to better serve our customers. If there's anything else we can do to enhance your experience, please let us know. We look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Helpful
May 30, 2024

Much better than last time! On time and fast service. In and out!! No confusion. More

by Velma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beca Ramirez Godoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Seguin Chevrolet responded

Hi Velma, We're delighted you had a positive experience! Come back soon for more outstanding service. Sincerely, Jeremy Sims, General Manager

Helpful
May 30, 2024

It was VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY TERRIBLE VERY More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Seguin Chevrolet responded

Dear Timothy, I’m sorry to hear about your recent experience. Your feedback is very important to us, and I’d like to understand more about what went wrong so we can address it and improve our service. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your concerns and work towards a resolution. Sincerely, Gary Stehle Service Director

Helpful
May 29, 2024

Great customer service , really friendly, . they make sure that's we're take of they try there's best for you to be happy More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Seguin Chevrolet responded

Hi Esther, It was a pleasure serving you! Your feedback helps us improve our service. Sincerely, Jeremy Sims, General Manager

Helpful
May 27, 2024

Once my truck was diagnosed and being told they had to order a part all communication stopped. It took just over 7 weeks for them to fix the high pressure fuel pump and numerous phone calls to check on th More

by TIERNEYK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
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May 28, 2024 -

Seguin Chevrolet responded

Dear TIERNEYK11, I sincerely apologize for the inconvenience and lack of communication you experienced during the repair of your truck. This is not the level of service we strive to provide. Your frustration is understandable, and I regret that we did not meet your expectations. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your experience in more detail and work towards a resolution. Your feedback is invaluable to us, and we are committed to improving our service. Sincerely, Gary Stehle Service Director

Helpful
May 26, 2024

Received vehicle in worse condition than before. Poor communication and quality of work performed on my vehicle. The technician misaligned my wheel cover making it almost impossible to put air in my More

by Unsatisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beca Ramirez Godoy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Moreno-Davila
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Seguin Chevrolet responded

Dear Unsatisfied Customer, I'm very sorry to hear about your recent experience with us. It's unacceptable that your vehicle's condition worsened after service, and I apologize for the poor communication and the misalignment of your wheel cover. Please contact me directly at (830) 303-4381 ext. 2035 so we can address these issues immediately and ensure your vehicle is serviced properly. We value your feedback and are committed to improving our service quality. Sincerely, Gary Stehle Service Director

Helpful
May 25, 2024

denzel is very helpful. he madfe sure all my work was completed as fast as possible and made sure i was comfortable. More

by WILDER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denzel
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May 28, 2024 -

Seguin Chevrolet responded

Hi WILDER1997, Thank you for the fantastic review! We're glad you had a positive experience with us. Sincerely, Jeremy Sims, General Manager

Helpful
May 25, 2024

Went for 22,500 mile service and oil change, Technician did not rotate tires, said they were okay, and left rear tire has been 3 psi lower than the rest. I guess I’ll have to drive to Luling Chevrolet for More

by MAN.JONES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
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May 28, 2024 -

Seguin Chevrolet responded

Dear Man.Jones25, I apologize for the oversight during your recent service visit. It's disappointing to hear that the tire rotation was not completed and that you've had issues with tire pressure. Please contact me directly at (830) 303-4381 ext. 2035 so we can address this situation promptly and restore your trust in our dealership. We value your business and want to ensure your future experiences are nothing short of excellent. Sincerely, Gary Stehle Service Director

Helpful
May 24, 2024

It’s okay I only had an oil change and they it quickly and there very efficient More

by Xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Seguin Chevrolet responded

Hi We're honored to have earned your five-star rating! Your satisfaction is our goal. Sincerely, Jeremy Sims, General Manager

Helpful
May 24, 2024

Ace was amazing, definitely helped us pick out an amazing vehicle! Great attitude and super helpful! We will be send our friends and family to Seguin Chevrolet with Ace! More

by VCASTRO008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Littlefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ace
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May 28, 2024 -

Seguin Chevrolet responded

Hi VCASTRO0008, Thank you for your kind words! We're dedicated to providing top-notch service. Sincerely, Jeremy Sims, General Manager

Helpful
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