Serpentini Chevrolet of Orrville

After goind to several car dealers and not finding a vehicle and the sales rep not willing to help me find something, I coincidentally made a mistake that lead me to Orville Serpintini where I met Steve vehicle and the sales rep not willing to help me find something, I coincidentally made a mistake that lead me to Orville Serpintini where I met Steve Fusco. He worked with me to find my new(to me) car! Steve was not pushy at all, which made my personal experience a lot easier! This is the second vehicle I have purchased from Orville Serpintini and would/will highly recommend them to friends and family. The staff is very personable and understanding. Steve was very helpful and had he not helped me I would have not purchased a vehicle that day! Thanks Steve! More

Floyd Stanard was very helpful, answered all of my questions, and spent the necessary time to make me feel comfortable with my purchase. He also followed up with me to make sure everything was going questions, and spent the necessary time to make me feel comfortable with my purchase. He also followed up with me to make sure everything was going well with my new car and to see if I had any questions after driving it a few days. When it was time for service Floyd had me meet him first at the sales office and then showed me to the service area, introduced me to the staff that would be taking care of me and made sure everything was still going well with the car. His customer service and friendly manner have far excededed my expectations. I would recommend this dealership, as well as, my sales person to anyone. More

My salesman Floyd Stanard was very helpful for me in finding the right kind of car that suited what I was looking for. I needed something reliable and that is exactly what he gave me. He worked very har finding the right kind of car that suited what I was looking for. I needed something reliable and that is exactly what he gave me. He worked very hard at making sure that I was able to take the car home that night. I needed to purchase a vehicle asap and Floyd made it happen. Serpentini is a great dealership and I would recommend this dealership to anyone, for the great service, friendliness, for not just selling me a car because they wanted to make quota but because its what i needed. More

I recently purchased a new Chevy Tahoe with Floyd, and yet again, he exceeded my expectations. This time around I did not have much time to make trips back and fourth to the dealership to figure out exact yet again, he exceeded my expectations. This time around I did not have much time to make trips back and fourth to the dealership to figure out exactly what I wanted, so Floyd stayed in contact with me by phone, getting all the details for what I wanted in my new truck. He was very patient for over a month before I came down and made my purchase. Throughout the entire process he was very accomodating, all the way down to driving a few hours away on his day off to get my new truck and deliver it to me at my house. If it were not for the experience and service he provides, I would never have made it down to the Orville Serpentini because there are many other dealerships that are much closer to where I live. This is the second new purchase I have made through Floyd, and I will continue to come back. More

We were treated wonderfully at our visit and were not pressured into a sale we couldn't afford. Most other dealerships we visited did not seem to have our families needs and best interest at heart. The s pressured into a sale we couldn't afford. Most other dealerships we visited did not seem to have our families needs and best interest at heart. The salesman, Floyd Stanard, seemed to relate to what we were looking for and understood we had a specific price range to do it with. Everyone there was very friendly and welcoming even though we had come in at the end of the day. Floyd took his time showing us several vehicles in our range and we found the perfect car for our family! Definitely will recommend family and friends to this location! More

I had a great Experience with Serpentini Chevrolet of Orrville. A very friendly staff and sales reps. who are very knowledgeable. I would like to thank them for the help I was given in choosing my vehi Orrville. A very friendly staff and sales reps. who are very knowledgeable. I would like to thank them for the help I was given in choosing my vehicle. I was very happy with the experience I had and would like to tell everyone who reads this that making a choice to visit and do business with this dealership, you will have a great experience and the staff is very knowledgeable. Thank you again for the great experience I had. It has been great doing business with you! More

I recently went through bankruptcy and was having a hard time getting anyone to finance me let alone talk to me. Floyd went out of his way to get a car that I wanted and could afford. After my first visit I time getting anyone to finance me let alone talk to me. Floyd went out of his way to get a car that I wanted and could afford. After my first visit I waited a few days to go back and Floyd stayed in contact with me without harassment and I went back to see him and bought my car. He busted his butt to make sure I walked out of the dealership with a smile on my face. He will not only be my salesman in the future but I have gained a real friend for life. Thanks.... More

Serpentini Orrville has an exception staff. Our salesman Floyd Stanard was extremely friendly and very knowledgeable. He made time to work through all the details of buying our car. We were in a unique situ Floyd Stanard was extremely friendly and very knowledgeable. He made time to work through all the details of buying our car. We were in a unique situation and Floyd helped us find a great fit and deal. We received nothing short of concierge service through the whole buying process. We left the dealership that day with our 2010 Chevy Cobalt, we absolutely love our new car. Floyd called us a week later to ask if everything was ok with the vehicle, I've never received such great service from a car dealership or salesman. I WILL definitely be back to buy my next vehicle. Thank you Floyd and Serpentini Orrville!! More

Serpentine Chevrolet/Buick and my salesperson Jonathan gave me a great buying experience. I was not sure what model I was interested in and told Jonathan what my needs and wants were and Jonathan was a gave me a great buying experience. I was not sure what model I was interested in and told Jonathan what my needs and wants were and Jonathan was a big help showing me several makes and models he thought would fit my needs. He was so nice and patient! I ended up with a vehicle that was perfect for me and is a most satisfying purchase. I am really enjoying my new Buick Enclave! To describe my salesperson I would say he was a really nice guy who was patient, knowledgeable, honest, a no nonsence guy who was easy to talk to and helpful. He showed me how to work everything in the car and even set up my OnStar for me along with syncing my phone to the car. He also took the car to the gas station and filled it up. Working with his boss (Jason Anderson)(who wrote me a note on my offer saying they appreciated and wanted my business) (very nice and welcoming) he got me a great deal! And the paperwork was a breeze! What a nice fellow, his name was Jason Foy, he was efficient and easy to talk to and did not try to pressure me into buying things I did not want. Overall, I felt welcomed and comfortable with my salesperson , Jonathan, and the all of the other staff that worked with me on the sale. More

I was referred to this dealership and I was told that I would be taken care of. There couldn't have been more truth to that statement and they exceeded my expectations!! Jonathan knows how to treat peopl would be taken care of. There couldn't have been more truth to that statement and they exceeded my expectations!! Jonathan knows how to treat people like people. He deals with honesty, integrity and respect. Not what I usually get from dealerships. He was very professional and so was Mark. I will and already have recommended this dealership to others and I hope that the service that my family and I have gotten will continue!!!! Thank you Serpintini!!! More