Serra Chevrolet Buick GMC of Nashville

I took my car to service in November of 2025 due to steering issues. The issues stemmed from an item missed from a previous collision repair earlier in the year. It took 4 months to get my car back! steering issues. The issues stemmed from an item missed from a previous collision repair earlier in the year. It took 4 months to get my car back! I was given a loaner while my car was being serviced, which I appreciated very much especially given the duration I was without. Communication was bare minimum. I usually had to reach out weekly to get any kind of update and then it was the same answer every week. My car's particular issue was well hidden and did take many minds/hands to figure out but I still feel 4 months is excessive. I was treated well considering the frustration everyone was feeling. I now have my car and appears to be driving great. More

Arrived at 7:30 and left at 12:30. They told me it would take 3 hrs, when I arrived.Everyone else waited about 5 hours, as well. Why even open if you do not have the staff to service They told me it would take 3 hrs, when I arrived.Everyone else waited about 5 hours, as well. Why even open if you do not have the staff to service the cars. When I left their was no apology for the long wait time, All I had done was a oil change, the wait time was ridiculous. More

If they was very helpful fast Aunt, they got the job done. I had a great experience at the Chevrolet dealership and Alvin. The salesman was a great help to looking forward to buying another car from the done. I had a great experience at the Chevrolet dealership and Alvin. The salesman was a great help to looking forward to buying another car from them More

Do NOT trust this dealership. I was told  by the salesman, Matt Tupa, the car I purchased was in “excellent condition.” That was a complete misrepresentation. When the vehicle arr I was told  by the salesman, Matt Tupa, the car I purchased was in “excellent condition.” That was a complete misrepresentation. When the vehicle arrived, it had multiple dents, scratches, and paint chips that were never disclosed. I immediately took the car to a repair shop, and they quoted me $5,000 to fix the damage. When I contacted the dealership and spoke to the Sales Manager, Ryan Dillingham, he refused to take responsibility or offer any resolution. Hiding damage and exaggerating the condition of a car is dishonest and unacceptable. Buyers beware — this dealership does not stand behind what they sell and will say whatever it takes to close a deal. More

Excellent service, Serra exceeds my expectations from start to finish and their service advisors only recommend the services I need. start to finish and their service advisors only recommend the services I need. More

I did not like the service advisor Brad, he should not be working as a service advisor. I dropped my vehicle off on Friday night where it was first in line. I was told the external fuel filter was included working as a service advisor. I dropped my vehicle off on Friday night where it was first in line. I was told the external fuel filter was included with every other oil change. Brad called at 7:30am saying they did not change the fuel filter and it was $200, I told him they are $15 and he tried to argue with me, of course he was talking about the one in the tank. Why in the xxxx would someone ask for the fuel filter in the tank to be changed with an oil change, common sense knows it's the external fuel filter next to the fuel filter. so I told him just to change the oil and do what it was according to my service plan and he said he'd get on it and he stated in would be ready in a couple hours. I got there at 10:00am and he still had not have had them change my oil so I had to wait over 1 hour for them to finish it. Don't tell customer it will be done and you don't even do it. Bottom line he totally forgot and he was rude. Serra has been doing my routine oil change on my truck because I bought the maintenance plan. This one experience has made me not to want to renew my oil change service plan. Usually they are very professional and has always done good work but I am not happy. More

Jim was very respectful and a pleasure to work with on my car purchase. I would recomend him to a friend. car purchase. I would recomend him to a friend. More

Offered peanuts for my trade. Had out- the-door price. Agreed. Went back next day to pick up new car, price jumped up $2400, paperwork mistake and imcompetance. Stormed off in a h Had out- the-door price. Agreed. Went back next day to pick up new car, price jumped up $2400, paperwork mistake and imcompetance. Stormed off in a huff. More

I brought my truck in for an oil change & tire rotation. Also a safety check as I was leaving on a trip. My service advisor I’d Dana. She has taken excellent care of my vehicles over the years. I trust her Also a safety check as I was leaving on a trip. My service advisor I’d Dana. She has taken excellent care of my vehicles over the years. I trust her advice on all things related to the maintenance of my truck. More

I really enjoyed my experience at the dealership. I arrived early and was immediately greeted by my sales representative. Austin who guided me and my girlfriend through the process he also took us on I arrived early and was immediately greeted by my sales representative. Austin who guided me and my girlfriend through the process he also took us on a tour of the car lot to look at other options the we inquired about and at the end we made our final decision on the vehicle that we had set out to purchase. I’m very happy and excited just want to thank Austin and the whole team for a great experience I couldn’t ask for better. More