Serra Chevrolet Buick GMC of Nashville

The very best Service Advisor, Dana Spears, is the primary reason I continue to choose this dealership to service my vehicle. primary reason I continue to choose this dealership to service my vehicle. More

The service was good and fast. I would recommend the service to anyone that needs there services. I would recommend the service to anyone that needs there services. More

I went in on October 26 to look for a truck. I had met Jovan Jackson about a month or two earlier while looking . During all our interactions he listened to everything I was looking for and neve I had met Jovan Jackson about a month or two earlier while looking . During all our interactions he listened to everything I was looking for and never tried to pressure me. I walked out with my keys on the 26th and arrived to pick it up the next morning. Jovan went above and beyond! He also continues to with all and any questions! Knowledgeable and trustworthy! I can’t recommend him highly enough!! Great service and support team too! More

Used Car Dept is Horrible. They under rate trade-in values. Talking about giving people wholesale prices for vehicles less than a year old on a trade-in. Happen on a few dif They under rate trade-in values. Talking about giving people wholesale prices for vehicles less than a year old on a trade-in. Happen on a few different occasions. They are offering about $10,000 less than Town & Country Ford down the street. More

We had an issue with tires in my husband’s 2020 Silverado and Jason went above and beyond to rectify it. Things happen but we couldn’t be more pleased with the outcome thanks to his kindness and expertise. and Jason went above and beyond to rectify it. Things happen but we couldn’t be more pleased with the outcome thanks to his kindness and expertise. More

Let’s hope the actual work they did is better than the customer service at this dealership. Drew in the service department is extremely unprofessional; the typical “car man” that wants to man-splain every customer service at this dealership. Drew in the service department is extremely unprofessional; the typical “car man” that wants to man-splain everything just because you’re a woman even if you are knowledgeable. Very condescending and altogether unpleasant. Also, if you get your car towed in, good luck getting it looked at sooner than 2-3 weeks. And that’s before any work even gets done. The cherry on top of the entire experience was being snapped at and pointed off by the rude front desk guy when we walked in to get the keys after the cashier explicitly said she would leave the keys with him. This entire dealership needs an in-service on customer service and should remember that customers are the ones that keep them in business. Will not be back here ever. Do yourself a favor and keep shopping before choosing this shop. More

Roy Hobson and Jason were excellent to work with when I bought my car from them. They went above and beyond to make sure I was comfortable with the price and the features. I'd definitely buy from them agai bought my car from them. They went above and beyond to make sure I was comfortable with the price and the features. I'd definitely buy from them again! More

I have been going to Serra for over 12 years and I have been overcharged for years. Dont use this dealership. I will not be coming back. I was charged 249 dollars because Technician did not want to work been overcharged for years. Dont use this dealership. I will not be coming back. I was charged 249 dollars because Technician did not want to work on my car until it was detailed. I have spent over 8 000 dollars this year alone at this service department. I am paying good money for a service it isn't there business what I have in my car. Just getting over on women! More

Dana has been my service advisor for years she always goes over and beyond to help if there is a problem. Never have I left the shop disappointed. goes over and beyond to help if there is a problem. Never have I left the shop disappointed. More

We are retracting our 2 negative reviews from April 2022 in regard to the leaking windshield on the Equinox. Our daugther contacted the dealership and was fortunate enough to speak with someone very profes in regard to the leaking windshield on the Equinox. Our daugther contacted the dealership and was fortunate enough to speak with someone very professional, who was kind enough to listen to the issues she had. Although the initial experience she had was very frustrating they seemed genuinely concerned and assured her that they strive for excellent customer satisfaction. The matter has been resolved and we appreciate it very much! More