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Serra Chevrolet Buick GMC of Nashville

Madison, TN

3.4
279 Reviews
Tom Bannen has been the name you trust in Tennessee and Kentucky for almost 30 years, selling and servicing over 65,000 customers both locally and nationally. Tom Bannen Nashville has been awarded the GM Mark of Excellence award for five consecutive years with our sales, service, parts and body shop departments set us apart from the competition. As the 2011 Dealer of the Year, Tom Bannen Chevrolet Buick GMC Nashville is committed to serving the Nashville metropolitan area, by providing quality cars and fantastic service. Our mission is to help our guests find the perfect vehicle at the perfect price while providing the "Tom Bannen Experience".
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2340 Gallatin Pike N

Madison, TN

37115

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Showing 279 reviews

July 25, 2012

I would highly recommend Tom Bannen Chevrolet. Mark Musgrove, and the entire staff are always helpful and friendly. I love my Chevy Cruze, and I would never buy a car any where else. More

by groovygrrlg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 24, 2012

I want to personally thank Melissa Bozeman at Tom Bannen Chevrolet. I purchased my first car this past month with her. Melissa make the purchase a smooth graceful transaction. I briefly told her what I was More

by Dbruce0824
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 24, 2012

I just wanted to say that my experience with Tom Bannen Chevrolet and Mark Musgrove greatly surpassed my expectations of my car buying experience. Mark was extremely helpful in the process and I couldn't More

by jtpirtle
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 24, 2012

Mark was great in assisting me to buy a good used car in a short period of time. He stayed in contact with me, worked the financing to an agreeable deal, wrapped up loose ends and followed up nicely. I also More

by kevinjs60
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 24, 2012

This was my first car buying experience and Mark made it a great experience. Everyone was professional, kind, and I was not pressured in any way. I will definitely continue to purchase my vehicles from him More

by WScott11
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 24, 2012

I had a great experience buying my new Buick Lacrosse from Mark Musgrove at Tom Bannen Chevrolet, Buick, GMC. Mark was adamant that I make the right choice for me. He was always professional and allowe More

by Jeff Napier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 23, 2012

My trade / purchase was a piece of cake. Mark(Musgrove) was a pleasure to work with. No pressure, kind, thoughtful and very professional. Nice one folks! More

by fohguy
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Musgrove
June 28, 2012

This dealership has received some negative reviews, so I thought it was only fair that I share my positive experience with Tom Bannen Chevrolet. Back in January, my wife was in search of a new 2012 Camar More

by marshalman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve McFarland, Jeff Boyd
June 18, 2012

I had the worst experience that I have ever had in my life at the Service Department!! I will never do business with this Dealership again!! I would have also given no stars if that was an option. Not More

by Tbears13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg
Jul 19, 2012 -

Serra Chevrolet Buick GMC of Nashville responded

Please accept my apology for your experience. It is absolutlely not our practice to handle things in this manner. I sincerely hope that we will be able to do something to have you feel differently about Tom Bannen Nashville in the future. If there is anything more I can do to help, please feel free to contact me and I will personally be involved in each step of the process to be sure you have a better experience. Sincerely, Andrea Pitt, GM Tom Bannen Chevrolet Buick GMC

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