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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
491 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 491 reviews
February 14, 2026
I can’t say enough good things about Serra! The whole experience was very easy and professional. My salesman’s Mark Talkington is top notch! He is very knowledgeable and made the process sim The whole experience was very easy and professional. My salesman’s Mark Talkington is top notch! He is very knowledgeable and made the process simple He showed me and walked me through sitting everything up Definitely recommend him! Also the finance guy was super friendly, professional and got the job done Excellent experience all the way around More
by cindyearls530
Verified CustomerEmployees Worked With
February 12, 2026
I wouldn’t take my car back here for service if they were doing it free of charge. Absolutely ZERO communication from them, unless I called to check on it. Then after they had my car for 5 days, they called doing it free of charge. Absolutely ZERO communication from them, unless I called to check on it. Then after they had my car for 5 days, they called and said I needed a new transmission and it would be $7600. I asked what made them come to that conclusion; what did they find? She said “he test drove it and did an exterior visual inspection.” In 5 days, that’s all that was done! When I went to pick it up after I told them NO, they couldn’t even find my car. These guys are the WORST!!! More
by TCARTER
Employees Worked With
February 10, 2026
Austin was great. He came in on his day off to get me in my vehicle. Also dealt with Ben and he helped me as well. He came in on his day off to get me in my vehicle. Also dealt with Ben and he helped me as well. More
by brandon.christopher
February 05, 2026
Great customer service and communication with process. Love that they offer transportation if needed. The new Kia building is very nice. Love that they offer transportation if needed. The new Kia building is very nice. More
by brib92
Employees Worked With
February 05, 2026
They have given me excellent customer service. Brian Russell has always been a great help. He has even helped on his days off. I refer all my friends to him. Brian Russell has always been a great help. He has even helped on his days off. I refer all my friends to him. More
by sn_bridges
Employees Worked With
Brian Russell
January 25, 2026
The service was fast and super easy as usual. The appointment was done on line and they were ready when I showed up. The appointment was done on line and they were ready when I showed up. More
by waylani
Employees Worked With
January 20, 2026
Great experience! Everyone was friendly and helpful. Got right in and drank coffee and checked out. Love the service. Everyone was friendly and helpful. Got right in and drank coffee and checked out. Love the service. More
by SUNNYC0
Employees Worked With
January 19, 2026
They provided great service and very friendly staff. Polite and willing to help. Will be returning. Polite and willing to help. Will be returning. More
by N.R.H.2010
Employees Worked With
January 17, 2026
I appreciated the fast and professional service it was my first service. They also let me know of the future services that will be needed. first service. They also let me know of the future services that will be needed. More
by Casandra Skinner
Employees Worked With
January 06, 2026
I had a recall in which they ordered the part and I schedule my oil change at same time. When I got there they said the part came in but gave it to somebody else so now I have to go back schedule my oil change at same time. When I got there they said the part came in but gave it to somebody else so now I have to go back More
by llfreeman1
Employees Worked With
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