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Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
211 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 211 reviews
April 28, 2024
The service staff was very helpful to get me in and put 2 new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a da new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a day trip out of town planned for Saturday. More
by jls2
Verified CustomerEmployees Worked With
Helpful April 26, 2024
Your staff was friendly and helpful to get me in and out fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service. fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service. More
by dave1950
Employees Worked With
April 26, 2024
Very nice. Very friendly. Super helpful to people who are new to the vehicle buying business Very friendly. Super helpful to people who are new to the vehicle buying business More
by garvinjordan83
Employees Worked With
April 26, 2024
Title: A Cautionary Tale: My Disheartening Experience with Serra of Jackson As a consumer who values honesty and transparency, my recent encounter with Serra of Jackson left me deeply disheartened and with Serra of Jackson As a consumer who values honesty and transparency, my recent encounter with Serra of Jackson left me deeply disheartened and questioning the integrity of the dealership. In my pursuit of a new vehicle, I embarked on a 12-hour round trip to Serra of Jackson, drawn by their seemingly reputable standing. However, upon arrival, I was confronted with a dismaying reality: the car I intended to purchase bore undisclosed damages. What compounded my disappointment was not merely the presence of damages, but the dismissive attitude with which my concerns were met. Instead of acknowledging the oversight, I was offered a refund of my deposit, accompanied by the unsettling assertion that there were other interested buyers waiting in line. This experience has prompted me to question the ethical standards and customer care practices of Serra of Jackson. How can a dealership justify withholding crucial information about a vehicle, especially when a customer has invested significant time and effort into the purchase process? My intention in sharing this account is not borne of resentment, but rather a genuine desire to caution prospective buyers. If you are considering a purchase from Serra of Jackson, I implore you to exercise caution. Scrutinize any vehicle of interest meticulously, and do not hesitate to inquire about its condition in detail. Regrettably, my experience has illuminated a disconcerting reality: Serra of Jackson may not consistently disclose all relevant information, thereby exposing buyers to the risk of purchasing flawed vehicles and the consequent disappointment. In conclusion, I urge those in search of a vehicle to explore alternative options. My encounter with Serra of Jackson was not merely disappointing, but served as a disheartening reminder of the importance of integrity and transparency in business dealings. It is my sincere hope that by sharing my experience, others can avoid a similar ordeal. More
by Not a Repeat
Employees Worked With
April 21, 2024
Our salesman, Bryan made purchasing out vehicle a pleasure. We have never enjoyed the vehicle search and purchase process, but Bryan made the entire purchase process very easy and enjoyable. pleasure. We have never enjoyed the vehicle search and purchase process, but Bryan made the entire purchase process very easy and enjoyable. More
by carolynandjrbarker
April 18, 2024
Everyone was very friendly and prompt as we entered the dealership! We always enjoy going to Serra of Jackson. Any questions and concerns were explained thoroughly throughout our visit. Everything was also dealership! We always enjoy going to Serra of Jackson. Any questions and concerns were explained thoroughly throughout our visit. Everything was also very clean and bright!! More
by pamshwn
April 17, 2024
Great customer service and very patient and attentive. Treated just like family. Will work with you until you find what you need. Treated just like family. Will work with you until you find what you need. More
by Symone92
April 16, 2024
Fast and friendly service. They were able to meet all the needs this time in. They were able to meet all the needs this time in. More
by LEAH2023
Employees Worked With
April 12, 2024
I saw a truck on line like one id been looking for. I sent Jameson a message about it and he connected me with a salesman who would be there that day. Easy process from start to finish I sent Jameson a message about it and he connected me with a salesman who would be there that day. Easy process from start to finish More
by lizyoung.07
Employees Worked With
April 10, 2024
All were very hospitable. The service was absolutely great from the beginning to the end. The service was absolutely great from the beginning to the end. More
by cglakecounty
Employees Worked With
