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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.5
166 Reviews

166 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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July 04, 2023

They are very friendly and I didn't have to wait too long. I would recommend them to anyone. More

by tommylitton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

My 2021 Chevy Silverado is misfiring now. And the all the Service Department replaced was a belt ? More

by thrifty.coolingandheating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Austin
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for sharing this review regarding your recent experience with us.Please contact us at your earliest convenience so we can work toward a resolution together. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Great people, both sales and service. Have traded with them 10 - 12 times over the years. Great selection of vehicles. More

by robpeg0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

The service Dept handled my oil change and routine service perfectly. The staff was very kind and knowledgeable.. More

by stevelittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Austin
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

I visit this location regularly for my Kia maintenance needs . The staff is always friendly and helpful. More

by evonne8030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Always quick, friendly, professional. Repaired my warranty issue quickly. Made sure I knew how long and the process. More

by creativeteachertech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadillac service desk
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

I called to see how soon they. Could install a battery for me they said immediately. They were true to their word. More

by belljoe7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Austin
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Always friendly, good service. We are glad we bought our vehicle here and would recommend the dealer. More

by tpowers60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

Helpful
October 19, 2022

Just because you made an appointment, doesn't guarantee they'll even look at your vehicle that day.... Made an appointment for 10/17/22, and by 4:30 pm I didn't even receive a call from the service adviso More

by Daddywags
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

Helpful
September 30, 2022

Service Sucks Lied to and after three weeks runs worse than when i dopped off. More

by rlross1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Austin
Report | Print
Oct 03, 2022 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review. We strive to provide the best possible customer service experience. Please contact us at your convenience to further discuss your recent visit. Sincerely, Your Friends at Serra Jackson

Oct 04, 2022 -

rlross1958 responded

unless you are here to reimburse me for 2 weeks of car rental and 416 dollars i paid to get the engine tuned so it would run. Not sure you have anything to say I want to hear.

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