Serra Chevrolet - Service Center

Very unhappy about the wait time to get my vehicle repaired. Right at 6 weeks. After no return call with an update, I had to go to the dealership and eventually speaking with the service manager. Afte repaired. Right at 6 weeks. After no return call with an update, I had to go to the dealership and eventually speaking with the service manager. After that, things started to move a lil faster. More

Matthew was HORRIBLE! Worst experience ever. Kept my car from July 31st until August 22nd. Found out the part came in and they said someone dropped the ball. He was very r Worst experience ever. Kept my car from July 31st until August 22nd. Found out the part came in and they said someone dropped the ball. He was very rude and non compassionate. No rental, no call backs, RIDICULOUS! Jason eventually helped but the service manager Bryant saved the day. Pleasant and very easy to do business with. He saved the day and handled the situation. I felt better after he got involved. More

Terrible experience here. Subpar diagnostic done. Didn’t address the main issue that we reported. Little to no communication unless I contacted them for an update. Car was Subpar diagnostic done. Didn’t address the main issue that we reported. Little to no communication unless I contacted them for an update. Car was there for over a month and still sounded terrible when I picked it up. Repair cost in the thousands. Mr. Bryant tried to address our concerns and acknowledged that our complaint was valid, but there was pretty much nothing that could be done to rectify it. Would never recommend this location to anyone. Please go elsewhere! More

The service was good. Waiting to be told car was done didn’t happen I went outside and the car sitting there nobody told me it was finished. If I hadn’t gone to look I cou Waiting to be told car was done didn’t happen I went outside and the car sitting there nobody told me it was finished. If I hadn’t gone to look I could have been sitting there a lot longer More

My truck was ready on time. No issues and the service was good. Pleased with the service. No issues and the service was good. Pleased with the service. More

This service center leaves much to be desired. The wait time for scheduled appointments is frustrating, but that’s something I can tolerate. My main complaint is with the service technicians. M The wait time for scheduled appointments is frustrating, but that’s something I can tolerate. My main complaint is with the service technicians. My last visit will truly be my last. I came in because my brakes were squealing and to get an oil change. Although the pads still had life left, I wanted to understand why they were making noise and if something else could be wrong. Instead of addressing my concern, the technician acted as if I was being unreasonable for asking questions. His tone was dismissive, and when I chose not to argue, he continued to talk at me. It became clear that he was upset because another technician had checked my car in. In fact, he admitted mid-rant that he hadn’t even realized my car was there. I only got an update after I texted in response to the automated message I’d received at check-in—ironically, after someone who arrived after me had already left. Rather than apologizing for the delay, the technician launched into the rant I mentioned earlier. He even told me that no one had ever spoken to him that way in his 11 years there. I’m still trying to understand how calmly saying I didn’t like his tone and asking to pay and leave could be considered disrespectful. More

Friendly people to interact with, pricing was competitive and the estimated labor charge was within my range. Will use them again if needed and the estimated labor charge was within my range. Will use them again if needed More

Armand was awesome! Great customer service...need more like him. He was patient and very professional. Great customer service...need more like him. He was patient and very professional. More

Fixed my 2017 Cadillac XT5 rear collision system. Works perfectly now.. I definitely will be back. Works perfectly now.. I definitely will be back. More

Truck was at shop for 2 weeks before they told me they couldn’t provide the service needed. Poor service and communication couldn’t provide the service needed. Poor service and communication More