Serra Chevrolet - Service Center

Great transparency, fast service and fixed the problem that two other places couldn’t figure out that two other places couldn’t figure out More

Quick, efficient, and friendly. Got there early. Got right in. Done with my 15,000 service in under 2 hours! Thanks Got there early. Got right in. Done with my 15,000 service in under 2 hours! Thanks More

Very professional. Completed the work I requested without an argument which I had experienced in previous visits. Completed the work I requested without an argument which I had experienced in previous visits. More

Well about 5 years ago my wife and I were out just riding around and looking for a 8 passenger vehicle I was on our way to another dealership and stopped by to look around when my wife saw this 2017 Traver around and looking for a 8 passenger vehicle I was on our way to another dealership and stopped by to look around when my wife saw this 2017 Traverse took a Tess drive the salesman was so nice and impressed my wife and I she said that she wanted it. It has been good service ever since. More

Everyone was friendly nice and Service was very quick and prices were great.i will be back for my next service prices were great.i will be back for my next service More

Analiese is a great service writer and my car was well taken care of. Appreciate the excellent communication. taken care of. Appreciate the excellent communication. More

The service department was horrible After taking my car for a transmission issue, they misdiagnosed the issue. I ended up spending over $900 and issue never resolved. Dishonest and incompetent to Say the for a transmission issue, they misdiagnosed the issue. I ended up spending over $900 and issue never resolved. Dishonest and incompetent to Say the least More

Not a great place to get any work done. The advisor Ken was uninformed and rude. Came in with transmission trouble and left with transmission trouble. The advisor Ken was uninformed and rude. Came in with transmission trouble and left with transmission trouble. More

ignals not working. Also asked them to take a look at my recently replaced catalytic converter to make sure it wasn’t aftermarket. As well as a quote for the roof panel Also asked them to take a look at my recently replaced catalytic converter to make sure it wasn’t aftermarket. As well as a quote for the roof panel strips. Of course they charge me a diagnostic fee. No problem .I was told if they do the work, it would be applied to the cost. Turns out the problem was the battery. So I get them to replace the battery and lo and behold I’m still charged the diagnostic fee!! And the excuse they gave was that the battery was something different and didn’t apply . So I’m still responsible for paining the diagnostic fee. I will never take my care back there for nothing and will definitely never buy another Chevy vehicle. Wish there was a rating of zero, but 1 will have to do😡 More

Unfortunately the customer service was clouded by one of the desk people, Johnny Chenault, who was a complete xxxxxxx 2 days in a row. Everyone else was super nice and helpful. I completely avoided him th the desk people, Johnny Chenault, who was a complete xxxxxxx 2 days in a row. Everyone else was super nice and helpful. I completely avoided him the second day but when asking a simple question about my warranty my second tech said he wasn't sure and asked Johnny. Johnny mumbled something and said that was a stupid question and walked away. I have always had great service but will avoid this assclown from here on out. He is in a customer service roll... have some decency. More