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Serra Ford Farmington Hills - Service Center
Farmington Hills, MI
114 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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114 Reviews of Serra Ford Farmington Hills - Service Center
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August 01, 2025
The service for picking up the car by the dealership for servicing and returning it to the customer is a good service. However it takes a long time to they had my car all day for a simple oil change. I was servicing and returning it to the customer is a good service. However it takes a long time to they had my car all day for a simple oil change. I was not advised it would be an all day process. Next time I will bring my car and wait at the dealership More
by Nurse carole
Employees Worked With
August 01, 2025
Never book a service appointment from this dealer online. I did book a Mobile appointment and I got a couple of text messages that the appointment was confirmed. I even got a text early morning on the day of I did book a Mobile appointment and I got a couple of text messages that the appointment was confirmed. I even got a text early morning on the day of appointment and no one showed up. I called the dealer and they gave me all kinds of stupid reasons. Wasted my time waiting for them. I understand why people don't buy Ford vehicles. The products are good but dealers like these screw up. More
by vgk
Employees Worked With
Online
June 03, 2025
Amazing service Incredibly Polite Staff Timely and quality work‼️ From receiving my Car and Returning It I Felt Like they Really Cared About Me As A Customer I Would and Have Recommended Them To quality work‼️ From receiving my Car and Returning It I Felt Like they Really Cared About Me As A Customer I Would and Have Recommended Them To My Family and Friends More
by Harold Fried
June 01, 2025
Very well organized and efficient. They are continuing the Tom Holzer tradition. I will be back. They are continuing the Tom Holzer tradition. I will be back. More
by Barney
Employees Worked With
May 29, 2025
Staff was ready for me upon my arrival at the dealership, to begin the service requested. to begin the service requested. More
by Rck3mjk
Employees Worked With
May 15, 2025
Easy to schedule service online. Drop off was quick and staff was very friendly. I even had an option for them to pick up my vehicle from home. I will use them again. Drop off was quick and staff was very friendly. I even had an option for them to pick up my vehicle from home. I will use them again. More
by Jfbeers
Employees Worked With
May 12, 2025
Serra Ford helped me set up my appointment and all services I needed so drop off was quick and easy. Service was done within hours and they offered a free car wash. Service Department is 5 Star and services I needed so drop off was quick and easy. Service was done within hours and they offered a free car wash. Service Department is 5 Star and so easy to work with for a great experience. More
by dem-227
May 05, 2025
The service experience is convenient and with good communication. Having the valet service is super helpful. communication. Having the valet service is super helpful. More
by gg
Employees Worked With
