Serra Ford Farmington Hills - Service Center

I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December 29 to have the recall completed. I dropped the car off on December 28, and on December 29 the dealership called to say that they did not have the part and it would take 4 to 6 weeks to get that part. It seems to me that the fact that the parts were not available when I was scheduled to take my car in, could have been communicated to me so that I didn’t waste my time taking the car in for the recall. More

Service is quick, coffee is good but most of all: I LOVE my 2020 Fusion my 2020 Fusion More

ford pass wasn't working, needed modem replaced. They claim they replaced the modem but a couple days later it doesn't work again. So I call to get it fixed and they said they can fit me in, in tw They claim they replaced the modem but a couple days later it doesn't work again. So I call to get it fixed and they said they can fit me in, in two weeks. So no defrosting the car for another couple of weeks due to a shotty repair job. Take your car somewhere else!! More

Work done in a timely fashion. Only disappointment is they didn’t wash my car!!! Maybe Serra isn’t offering this like Holzer Ford did. Only disappointment is they didn’t wash my car!!! Maybe Serra isn’t offering this like Holzer Ford did. More

Paid $175 for diagnostics. Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnos Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnostic then replaced the $15 part. What would have cost me $700 at this dealership for repair actually cost me $65 elsewhere. I will never return to this dealership again. More

Quick Service. Gives valued opinions if asked Spends time discussing service. Cashier & retrieval of car is good Gives valued opinions if asked Spends time discussing service. Cashier & retrieval of car is good More

The routine scheduling was easy. The pick up and delivery service is a great feature! The pick up and delivery service is a great feature! More

Very Profesional. . I had a Oil Change done.. Very Happy with the Service Brian Cunningham was very professional . I had a Oil Change done.. Very Happy with the Service Brian Cunningham was very professional More

My vehicle was serviced for a flat tire. During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennife During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennifer Nowacki, the service advisor. She is a terrific ambassador for the dealership. Friendly, efficient, and very knowledgeable. Thank you. More

Serra Ford is the best service department in Michigan. Friendly and knowledgeable staff that really cares. Friendly and knowledgeable staff that really cares. More