Serra Ford Rochester Hills

The dealership was very easy to get to and Carrie was amazing at helping me find the perfect car for me amazing at helping me find the perfect car for me More

HEADS-UP ON BATTERY REPLACEMENT . ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what model/number I need, and he said they have plenty of that one in stock. So, I dropped by to pick one up. I noticed it was manufactured 6 months ago. I questioned why it was 6 months old and he told me they don't sell a lot of batteries, but that it does comes with a full replacement warranty (not pro-rated). He could only find this newest battery in stock being 6 months old ... the rest in stock were of same manufacturer date or older. I ended up buying this as I only need a battery for the next 3 years and the fact it comes with a good warranty works for me. Installed in car and it starts right up. Only reason for 3 -star rating is a Ford Dealer should have batteries replenished/updated more often. Selling 6-month-old or older batteries doesn't seem right. More

Michele our sales associate was so wonderful and helped us buy the right vehicle. We are very happy with Ford Explorer-2024 us buy the right vehicle. We are very happy with Ford Explorer-2024 More

Mike Brown is amazing ! Would recommend him to everyone I know ! Will only buy my Ford vehicles from Mike. Would recommend him to everyone I know ! Will only buy my Ford vehicles from Mike. More

Excellent experience! Caring, knowledgeable people both Sales and Service. They went above and beyond to make ordering my new vehicle a great experience. Caring, knowledgeable people both Sales and Service. They went above and beyond to make ordering my new vehicle a great experience. More

Our experience with Serra Ford Rochester and Bob Brani was outstanding. Informative, very good at follow- up. We appreciate Bob’s patience, and helpfulness. was outstanding. Informative, very good at follow- up. We appreciate Bob’s patience, and helpfulness. More

Jeremy and his team were responsive, informative and helpful from start to finish and even got immediate help after the purchase when a quick question came up! helpful from start to finish and even got immediate help after the purchase when a quick question came up! More

Jacob Berger was the BEST! Everything about the entire process was made easy and fast Everything about the entire process was made easy and fast More

Mike Brown was an outstanding salesman! We loved working with him! Very personable and knowledgeable. We loved working with him! Very personable and knowledgeable. More