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Serra Ford Rochester Hills

Rochester Hills, MI

4.8
1,258 Reviews

2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,258 reviews

April 16, 2024

Jacob Berger was the BEST! Everything about the entire process was made easy and fast More

by Laurie Brafford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristina in finance , Jacob Berger
Apr 19, 2024 -

Serra Ford Rochester Hills responded

Laurie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

April 10, 2024

Everything went great and easy for buying my Edge! Bob Brani is an outstanding salesperson! More

by rmmorandi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Brani
Apr 19, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 10, 2024

Mike Brown was an outstanding salesman! We loved working with him! Very personable and knowledgeable. More

by Vanderbilt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Apr 19, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 06, 2024

Recently, I purchased a used 2016 Ford Expedition and I am extremely pleased with my purchase! Mike Larose was very patient, thorough, and knowledgeable. I couldn’t have asked for a better experience! I we More

by Ashley C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander , James Dluzynski, Michael LaRose
Apr 08, 2024 -

Serra Ford Rochester Hills responded

Hi Ashley, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

March 26, 2024

After looking for a vehicle for over three months and having had several sales people at multiple dealerships, promised to give me a call and not I was pleasantly surprised at the courtesy, and Amy offer More

by Debann.7475
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie Lucido
Mar 29, 2024 -

Serra Ford Rochester Hills responded

Hi Deb, your comments keep us motivated and working hard for all our guests! Safe travels!

March 25, 2024

Great experience buying a 2024 Ford Maverick at Serra Ford Rochester Hills. The sales consultant was the outmost professional and kind. She answered all my questions and made valuable suggestions. I am v More

by Antonio Castro
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cheyenne Wroblewski
Mar 27, 2024 -

Serra Ford Rochester Hills responded

Hello Antonio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

March 15, 2024

Despite the construction, the dealership is functioning well. We let Mr. Bommarito know which Explorers we were interested in looking at and he had the vehicles in the lot ready for us. The whole experienc More

by Rmhallrn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Bommarito
Mar 17, 2024 -

Serra Ford Rochester Hills responded

Hi, we are happy we could make your experience a positive one! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

February 24, 2024

Serra Ford added $500 to sticker price at closing without my knowledge. They justified it as an insurance coverage from Ford. Very dishonest approach. Please be aware that if you buy a car from them, ju More

by Disgruntled
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin in financing, Cheyenne Wroblewski, James Dluzynski
Feb 27, 2024 -

Serra Ford Rochester Hills responded

Hello, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please contact JR Peterson at (248) 852-0400 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

Feb 27, 2024 -

Serra Ford Rochester Hills responded

Here is a private response from the customer: Disgruntled Has Posted A Private Review Response Disgruntled posted this response on 2/27/2024: "Kevin, the finance guy I worked with from Serra Ford had contacted me over the weekend and apologized for any misunderstanding. He said that he spoke to the loan company and the money will be credited to the loan account. He said it would be there first thing in the morning. I am unable to check but I am believing it will be done as he said so. I was very surprised and very happy about this. Not sure if I can change my stars here but would definitely add them to bothe James and Kevin. "

February 19, 2024

Great people who work there and always willing to help . The GM, JR, understood our needs and was very helpful. The salesperson, Shannon, is a delight to work with. More

by Karasien
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon
Feb 23, 2024 -

Serra Ford Rochester Hills responded

Hi Karasien, your comments keep us motivated and working hard for all our guests! Safe travels!

February 18, 2024

Another great experience with the Serra Ford Rochester Hills team! Alonso Medina led the purchase process. After letting Alonso know what we were looking for, he went to work relentlessly to find the per More

by T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alonso Medina
Feb 23, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!