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Serra Nissan - Service Center

Birmingham, AL

4.5
1,526 Reviews

1,526 Reviews of Serra Nissan - Service Center

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October 06, 2018

Service The staff is always pleasant and professional. They keep you informed on what’s happening and how long it will take to complete the work. More

by petersonritta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Caretti, Vanessa White
Oct 08, 2018 -

Serra Nissan responded

Hi there, thank you for sharing your experience with us and for the great review!

October 06, 2018

Excelente Excellent amables service is a great way vanessa white she is a great service in Mortimer is a great way to me for buy something there More

by puma30hn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mortimer Virves, Vanessa White
Oct 08, 2018 -

Serra Nissan responded

Hi there, thank you for the excellent review!

October 05, 2018

Excellent Customer Service Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a cle More

by CHJGDH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Caretti, Erika Curlette
Oct 05, 2018 -

Serra Nissan responded

Hi, Thank you for the wonderful review. We always love to hear great feedback from our customers!

October 05, 2018

Friendly and informative I always enjoy taking my car in for service. I am always met by someone with a smile on their face. They are very courteous, friendly and informative More

by YDENISEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Caretti
Oct 05, 2018 -

Serra Nissan responded

Hi there, we are thrilled to hear this news. Thank you for sharing with us and we hope to see you again for your next service visit.

September 27, 2018

Great service Everyone was great from the start to the time I picked up my car. The loaner car was a sweet surprise . The work done as quickly as possible. More

by fde1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Oct 02, 2018 -

Serra Nissan responded

Hi there, thanks so much for the positive review. We are thrilled to hear your visit with us was a great one.

September 26, 2018

Awful Nothing i was told i would be given was fulfilled.I didn't receive my tow reimbursement and my warranty wasn't held up. The car was there for a week b More

by ERICAMATT
Recommend Dealer
No
Employees Worked With
Eric White, Jessica Sykes, Amy Caretti
Sep 28, 2018 -

Serra Nissan responded

Hi there, We hate to hear your experience with our dealership was not the best. Due to the prior servicing you received and since the battery that was installed caused some issues with the ECM, Volkswagen will not cover the repairs to the bad part under the warranty. We do apologize but because this is not a Serra VW matter we can’t be responsible for the tow bill.

September 21, 2018

Good service The service was excellent because and I would recommend this place to anyone with a nissian car. Service was quick and efficient . Also they value mil More

by jwillis130534
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Caretti, Vanessa White
Sep 21, 2018 -

Serra Nissan responded

Hi there, Thank you for sharing your experience with us and for the excellent review.

September 20, 2018

MR.Josh & Mr.Kevin are outstanding people. The staff & professional tech's are The best. My wife suffered a Major stroke & they have been There for me. As was the case Monday THANK you Mr. More

by baughvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Josh.Mr.Kevin. & my oil man
Sep 21, 2018 -

Serra Nissan responded

Hi there, thank you for sharing your experience with us and for the great review!

September 19, 2018

Great service I went to Sera Volkswagen. I'm very pleased with the service I received. They completed the work in the amount of time promised. Bring your electron More

by MarkaVWlover
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kori, Danny Tuggle
Sep 19, 2018 -

Serra Nissan responded

Thanks, Mark for sharing your experience with us and for the 5-star review!

September 17, 2018

A job well done They were very helpful from the moment I contacted them until the moment I left out of the dealerships service center. I called to set up an appointme More

by Jghill09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Serra Nissan responded

Hi there! We are thrilled to hear your experience with us was great. Thanks so much for sharing and for the wonderful review!

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