Serra Toyota of Traverse City

Deceptive business practices they take your personal information, including your Social Security number over the phone and string your long acting like they’re going to sell you the vehicle after you as information, including your Social Security number over the phone and string your long acting like they’re going to sell you the vehicle after you ask questions and then after three days say no we’re not gonna sell you the car while you’re a cash buyer Already bought the vehicle elsewhere. All we need to know is yes you’re gonna do the right away or not not take all our personal information in Miss Handel and nobody and higher management called us back while we left multiple messages More

We had an issue with our car (Lexus) as we were driving to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take a look at it. When we got there, Kevin was the agent we worked with. He was very professional and within an hour the problem was fixed. Thanks for fixing a problem for total strangers on very short notice. Much appreciated. More

Excellant service. Jordan Walitalo was awesome in working with me on an emergency issue I had. Friendly, honest and caring. Couldn't ask for better service. Jordan Walitalo was awesome in working with me on an emergency issue I had. Friendly, honest and caring. Couldn't ask for better service. More

Brand new truck, trim piece comes off, new one comes in 3 weeks for installation?????! weeks for installation?????! More

I ordered my Toyota Sequoia in December 2023 and got my vehicle in March 2024. That’s time they just give me 1 key. And I confused I take the car or not. So the Serra Toyota dealership’s sale manager, his vehicle in March 2024. That’s time they just give me 1 key. And I confused I take the car or not. So the Serra Toyota dealership’s sale manager, his name Eric called me and he said I could get the 2nd key early in May that’s why I decided to buy the car. I did wait till June and nobody call me for the key. I tried to call to the dealer but they said they can’t do anything. I call for The sales manager Eric but he didn’t pick up my phone call then I know he lies me. So if you buy a vehicle there make sure you can get 2 keys in one time or they make sure the time they get you 2nd key. Today September 18th I just get my 2nd key after more 4 months when Serra Toyota Traverse’s sale manager when he said. More

They run credit to every bank known to exist when you tell them Toyota only. Beware of this place tell them Toyota only. Beware of this place More

Same as most Toyota dealers. maufactured supply shortage allowing selling over MSRP. Plus dealership fees that are not explained as they are really pure profit. Of course making m maufactured supply shortage allowing selling over MSRP. Plus dealership fees that are not explained as they are really pure profit. Of course making money is the aim I just need transparanco. I would like to only deal with internet manager. Buy new from build list.when that's done and price agreed then come into dealerships to finish paperwork. Love Toyota cars. All great until it gets here. Dealers won't order and when they do it's white or black. More

Great service, Brad Fite did a great job working with me to resolve an issue I was having. Sean Leach sold me the vehicle and is an efficient and professional communicator as well. to resolve an issue I was having. Sean Leach sold me the vehicle and is an efficient and professional communicator as well. More

Very open friendly no pressure. No dealer fees. Lot and showroom and vehicles spotlessly clean No dealer fees. Lot and showroom and vehicles spotlessly clean More

Kelvin(Sales), Mike(Finance) were great in the purchase of my 2020 Tundra SR5 Truck. of my 2020 Tundra SR5 Truck. More