I have bought a Chrysler 300 with Seth Wadley twice since 2012. I love the car. The salesperson didn't have to sale me on the car. I had already made my mind up on this vehicle. The 2013 I bought had to be taken for service appr. 6-8 times. One time it was just for an oil change. Then the cruise control stopped working. Every time I went for an oil change, I would tell Travis the cruise control needed to be replaced. All but 1 time I had to sit in the dealerships waiting room for 4-51/2 hours. When I left, only the oil had been changed. This continued for TWO years. Finally I got to talk with Chris the service manager. He made me an appointment to have the cruise control to be checked. I had to leave my car with the dealership for 4 weeks. When I was finally able to pick it up, I drove to exit from the dealership and found the cruise control still didn't work! Travis came out to see and as I had told him it didn't work. Travis told me I would have to leave the car again. This after the dealership for 4 weeks! My Dad had passed away during this 4 week time. Yes, they did loan me a vehicle. It was so small it made the long trip to Florida to be awful. I barely had room to take my suitcase. Before I got my car back I had to make a second trip to take care of my dad's finances. This time I had to take my 18 year old son with me. My son is 6'02 tall. Weighed around 185 pounds. If I had been in my car, there would have been plenty of room. But after 4 weeks of my car being at the dearlership, to get it back with the cruise control STILL not working was more than a little annoying! Oh yes, they did fix some things. The ones that were not under warranty. The repairs they did take care of cost me over $2,000.00. But not the cruise control (covered under warranty). I gave up and made the mistake of buying my 2nd Chrysler 300 with Seth Wadley Auto group. This time it came with a lifetime warranty on the window tint. In less than 5 days the tint was peeling. I had already PAID for a trailer hitch. I had told the salesman, Hank, that I needed an appointment to get the trailer hitch put on and the window tint replaced on the front passenger window. Hank called me and made an appointment for both to be taken care of. YES, the Service department did put the hitch on, which I had already paid for. Not the window tint (under warranty)
I called and asked Travis why it wasn't done. He told me it was not on the schedule. YES it was. Hank had called to remind me of my appoint. Hank SAID it was for both. Yes, I believe Hank. The service department had been neglecting what was covered under warranty, except for the oil change. I have such VERY poor service with Seth Wadley. Still I bought from them again. The sales department is excellent
I Recommend This Dealer:
A person in fiance, I think his name was Patrick.
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