Shaheen Chevrolet

Excellent service with the oil change center. The gentleman at the carwash is always great The gentleman at the carwash is always great More

Excellent as usual! !! Ben Behnke had every thing ready to sign when we came in, even the insurance on our new 2024 Equinox RS! Extended warranty went smoothly too. !! Ben Behnke had every thing ready to sign when we came in, even the insurance on our new 2024 Equinox RS! Extended warranty went smoothly too. Your crew really know what they are doing! We will always buy our cars from Shaheen Chevy. This is the 3rd car I brought from Ben (Camaro SS, Corvette C8, Equinox) and I've lost count how many we have gotten from Sheheen Chevy ( I think 4 or 5 now) My mother-in-law and son have also boughten cars at Shaheen on my recommendation. Also always have my cars serviced at Shaheen Chevy too (Very honest crew) Too bad there are not 10 stars! More

I had recommended maintenance done on my truck. Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this time. It took them 2 full days and a weekend to get it all done. I was expecting to get my truck back in the afternoon of the day of service - that's why I made the appointment and dropped the truck off the night before. I hadn't planned on them keeping it over the weekend and finishing it up on Monday late afternoon. I needed the truck to get to work on Monday, but that didn't happen and I had to take my husband's truck. Once they finished with my truck, I had to take time off work, go pick up my husband at home in Eaton Rapids, and drive back to Lansing. The one thing I have bad to say is that everything wasn't customer friendly. You don't talk with any one via phone now, it's done via texting now, they don't accept payment over the phone, and I only talked 3 minutes with Cheddar when he checked my truck in and most of that time was him sending text messages to me to accept the work report. No other phone calls, everything was via text. I didn't care for it. They texted for cost and I wouldn't see it because I'm working during .the day and not waiting by my cell phone for a text to come from the service department. I've never experienced this kind of customer service, if you call it that. Very unfriendly and impersonal. When I dropped the truck off, there was several people standing around, but no one greeted me or the other 2 people that were ahead of me. I went and stood by a service representative's desk and he finally looked away from his computer screen and said someone will be with you in a minute - 5 minutes later I finally got to pull my truck in and talk with Cheddar. I found this whole experience a nightmare. More

John Korrey was a pleasure to work with buying our car. very easy to work with and was able to answer all of our question. Thanks John for helping us out very easy to work with and was able to answer all of our question. Thanks John for helping us out More

Very good help on getting my 2022 GMC 2500 AT4 truck! Thank you very much!! Thank you very much!! More

The staff at Shaheen is FANTASTIC! This is the second car I have purchased from this saleman. I sought him out at the dealership simply because my prior purchase from him went so smo This is the second car I have purchased from this saleman. I sought him out at the dealership simply because my prior purchase from him went so smoothly! More