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Shaker's Family Hyundai - Service Center

Watertown, CT

4.3
322 Reviews

322 Reviews of Shaker's Family Hyundai - Service Center

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June 27, 2023

Again, as I said earlier, there needs to be a mechanic present until closing to eplain problem(s) with auto. More

by edchesto
Service Time
Recommend Dealer
Yes
Employees Worked With
?don't know name
June 25, 2023

I've had my car serviced in different places but no one ever sent me a video describing the part of my car that was being inspected so I could see for my own self. Plus they vacuumed out my car and wiped i More

by opalredway40
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mayleen Perduta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in service department
June 23, 2023

I arrived for my 10:00 appointment to have an anti theft software update per recall. 2 hrs and 45 minutes later I was able to leave. First, I was told about an array of services my vehicle should have. I be More

by CWSLAJDA
Service Price Transparency
Recommend Dealer
No
June 18, 2023

I drop off my car 5/27 at the dealership with engine problems and as off today I have not heard from anyone about what’s wrong with it , call every week & left several messages to the service manager Ma More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max
February 02, 2023

Extremely poor customer service experience with the parts department unable to quote accurate shipping times for spark plugs both Chris and Rob refused to call me back with updates that parts wouldn’t be in More

by Ct fix stuff
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, Rob
May 25, 2022

Quoted a repair price over $500 dollars what another shop quoted me. Price gouging ripoff. More

by Bbbhhh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Who knows
September 13, 2021

When u bring a car to the dealership & ur told its covered by the warranty & then u go pick it up .... they tell u its not covered by the warranty.... its bull. U would think they would tell u before More

by Angry bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Domt have a name yet
June 09, 2021

Thank you to the Crew of Shakers Family Hyundai including Rodrigo P Gallardo! Great Job I love my new 2021 Hyundai SantaFe. Come buy your Car from Shakers ! More

by Dennissmurf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo P Gallardo
May 12, 2021

Stephanie was a great, young, vibrant, and outgoing lady.I enjoyed my hours with her going through the details on my brand new Hyundai venue! More

by Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie
May 15, 2021 -

Theresa responded

Stephaine was fantastic to work with she made my day very easy.An when I went back to pick up my new venue she was able to make it a breeze.

April 20, 2021

This was my second lease from Shakers, and I thought the first was a good experience, Steph made me realize how important the salesperson is to the process. She covered everything completely and I am very h More

by duffyth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steph Sherry
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