Sheehy Ford of Marlow Heights

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sheehy Ford of Marlow Heights:
If you want a great car for a decent price, try them. If you want decent service without having to hassle them continuously, don't. Friendly yet unknowledgeable about their vehicles, technicalities on paperwork (which in my thoughts) are the most important, and above all-
LOOK OVER THE VEHICLE AND DO NOT PICK IT UP UNTIL IT IS COMPLETELY CLEAN AND NEW!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sheehy Ford of Marlow Heights:
The first time I went to this dealer, the salesperson was really helpful and gave me free reign ina Mustang Mach 1 test drive. He even loaned me a car magazine with reviews of various cars (Motortrend - I believe) which I returned the next week. I did not buy a car at that time since I could not decide on a car.<br><br>I went to this dealer for a scheduled test with a different salesperson a few months later, but the salesperson was late. I did talk to another sales rep who was very sorry for his tardiness. Because I waited so long, I did not have time for another test drive, but I will be going back. The salespersons are much nicer than any I have encountered int he DC area!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sheehy Ford of Marlow Heights:
In November 2002 I purchased a used Explorer 2002 from Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle into the service dept. for repair. I was informed that there was no record of my having an extended warranty. I was told I would have to see Mike Caruso to get this resolved. The next day I stopped by the dealer and left a copy of my Easy Care receipt and cancelled check for Mike Caruso. One week later I have not heard from Mike Caruso, despite repeated phone calls on my part. Customer service seems to be something this Ford dealer is not interested in. My next step is a letter to Vince Sheehy, CEO, and the Better Business Bureau.

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