Sheehy Ford of Marlow Heights

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Sheehy Ford of Marlow Heights:
The first time I went to this dealer, the salesperson was really helpful and gave me free reign ina Mustang Mach 1 test drive. He even loaned me a car magazine with reviews of various cars (Motortrend - I believe) which I returned the next week. I did not buy a car at that time since I could not decide on a car.<br><br>I went to this dealer for a scheduled test with a different salesperson a few months later, but the salesperson was late. I did talk to another sales rep who was very sorry for his tardiness. Because I waited so long, I did not have time for another test drive, but I will be going back. The salespersons are much nicer than any I have encountered int he DC area!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sheehy Ford of Marlow Heights:
In November 2002 I purchased a used Explorer 2002 from Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle into the service dept. for repair. I was informed that there was no record of my having an extended warranty. I was told I would have to see Mike Caruso to get this resolved. The next day I stopped by the dealer and left a copy of my Easy Care receipt and cancelled check for Mike Caruso. One week later I have not heard from Mike Caruso, despite repeated phone calls on my part. Customer service seems to be something this Ford dealer is not interested in. My next step is a letter to Vince Sheehy, CEO, and the Better Business Bureau.

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