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Banister Ford of Marlow Heights - Service Center
Marlow Heights, MD
783 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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783 Reviews of Banister Ford of Marlow Heights - Service Center
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May 09, 2024
Great place but needs improvement when it comes with labor work. Very slow during weekend due to lack of employee, Iguess!! labor work. Very slow during weekend due to lack of employee, Iguess!! More
by Joci
Verified CustomerEmployees Worked With
Helpful May 09, 2024
Great customer service! Scheduling was easy. I arrived at Banister Ford and the service was completed in a timely manner. Thank you. Scheduling was easy. I arrived at Banister Ford and the service was completed in a timely manner. Thank you. More
by dah8604
Employees Worked With
May 06, 2024
I was very dissatisfied with my service at Banister Ford and I will not be coming back for any further service. I watch my car in the service lane for 2 hours after it was repaired and once I realized this, and I will not be coming back for any further service. I watch my car in the service lane for 2 hours after it was repaired and once I realized this, I approached the service representative who said she had forgotten about my car because she was doing other things. I also do not think the diagnosis of my engine leak was performed since it sat in the service lane for those 2 hours. I was also charged for an oil plug that was put in incorrectly during an oil change in October 2023. I had to bring my car back for service because the plug was missing and oil was leaking. More
by melchimatthews
Employees Worked With
Mercedes Grier, Service Advisor
May 06, 2024
This is a HUGE SHOUT OUT To Adan from PARTS and Demetrius from SERVICE! At Bannister and Ford in Marlow Heights!! Adan from Parts and Demetrius from Service are absolutely AWESOME!!! Normally when you from SERVICE! At Bannister and Ford in Marlow Heights!! Adan from Parts and Demetrius from Service are absolutely AWESOME!!! Normally when you go to a dealership and ask questions or you need an employee to go the extra mile to help; they pass you off to someone else or say there is nothing they can do. These Men are completely different. Adan took his time to help me find a particular fuse for my 2016 Lincoln Navigator. Anyone whose ever worked on a Lincoln knows how hard it is find right fuse because they work for multiple things in the truck. He was so patient and sweet. I was having a really hard time finding reasons to stay a this dealership due to some of the staff there. I was even expecting to curse someone out when I got there but Adan and Demetrius COMPLETELY changed my mind and restored my faith in this dealership. (I'm serious) Demetrius stayed with me the entire time I was trying to find the right fuse. I just knew he would walk off and dissappear but he didn't. He wasn't irritated or standoffish. He was extremely knowledgeable about passionate about helping me, even giving me some great tips on saving money by fixing the simple stuff on my truck that would normally costs me hundreds of dollars. These Men are the type of passionate employees that businesses need when the company has really bad reviews or customer service. I'm glad I worked with them instead of people they normally pair me with. The ones that are sarcastic, passive aggressive, and can clearly tell they're only there for a paycheck. Thank you so much Adan and Demetrius, I truly appreciate your professionalism and passion, I look forward to working with you both in the future. More
by marrowchristine
Employees Worked With
Adan in parts and Demetrius in Services
May 05, 2024
My car was held and I was charged because my warranty wouldn't cover my repair wouldn't cover my repair More
by warekenneth38
Employees Worked With
May 04, 2024
As ALWAYS, EXCEPTIONAL services were PROVIDED in a timely manner !!! VERY courteous and helpful staff.!!! timely manner !!! VERY courteous and helpful staff.!!! More
by VJR678
Employees Worked With
May 03, 2024
Everyone who assisted me was very polite and helpful. Mercedes was extremely friendly and knowledgeable. The amount of time for my repairs did not take long at all. Thank you. Mercedes was extremely friendly and knowledgeable. The amount of time for my repairs did not take long at all. Thank you. More
by tluckywheel
Employees Worked With
Mercedes Grier
April 30, 2024
I had a wonderful experience. Everyone was kind. Is it a communicate with? I would recommend Banister to my associates. Everyone was kind. Is it a communicate with? I would recommend Banister to my associates. More
by HENRY_PRATT
