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Sheehy GMC of Fredericksburg
Fredericksburg, VA
42 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 42 reviews
January 04, 2024
I’d give them 0 stars if it was possible. I’ve had nothing but issues with this dealership since my first service. I just picked up my car that I brought in for an oil change and air filter r I’ve had nothing but issues with this dealership since my first service. I just picked up my car that I brought in for an oil change and air filter replacement. My bill was almost $300 because they decided to add services I did not ask for. They did a state inspection and told me I needed new tires and it would be $1500. My inspection had just been done in October of 2023. I didn’t ask for or need an inspection and when I asked why it was done I was told they weren’t sure. The mechanic who did my inspection in October had told me my tires were fine. When I had brought my car in for sunroof issues this past summer I was told it was a “user error” and they couldn’t replicate the problem. Yet I was able to go out to where they had my car parked and show them what it was doing without an issue yet the techs couldn’t get the issue to happen for them? They had my vehicle for more than 2 weeks with no offer of a loaner because they said they didn’t have any available, couldn’t tell me when it would be ready to pick up as they were waiting on parts that come to find out had never been ordered and the problem with the sunroof continued when I finally got it back and after 2 weeks hadn’t even done any of the services I had asked to be done. When I picked it up they hadn’t put the interior back together, my rear view mirror was just hanging there along with its entire housing, there where oil stains all over the roof inside my car that they told me was there when they got it in and refused to clean the mess they left in my vehicle. I will no longer be using Sheehy service, I will never buy another vehicle from Sheehy, let alone a brand new $60,000 vehicle and I wouldn’t recommend this dealership to anyone. More
by Very unhappy customer
Employees Worked With
Sheehy
Helpful August 03, 2023
Won't fix what you ask them to fix. asked them to fix exhaust they chose something more expensive and didn't check what onstar diagnosed so now I have the same problem.. asked them to fix exhaust they chose something more expensive and didn't check what onstar diagnosed so now I have the same problem.. More
by kath6331
Employees Worked With
Roman Sales
May 23, 2023
MILITARY STAY AWAY! !! This was the worst experience I have had in 20 years. I have bought 6 cars in the last 9 months and 50 in the last 20 years. The sales Manager T !! This was the worst experience I have had in 20 years. I have bought 6 cars in the last 9 months and 50 in the last 20 years. The sales Manager Tim is rude, communication amongst the staff is non existent, and if you don't buy a warranty you are a burden. If you are military, don't shop at Sheehy, their policies will ensure you are property taxed. I only gave them 1 star because I don't think you can give less. More
by cbrink97
Employees Worked With
Tim, David
November 21, 2022
They have had my truck for 53 days I still haven’t got a quote to fix it and no one returns calls.. GM can’t even get them to return a call quote to fix it and no one returns calls.. GM can’t even get them to return a call More
by Matt
Employees Worked With
They all quit or got fired
October 28, 2022
I purchased a 2015 Buick Enclave Premium. I fell in love with this vehicle on first sight. From the very first phone conversation I had with Eric Jones until the last salutation upon me enter I fell in love with this vehicle on first sight. From the very first phone conversation I had with Eric Jones until the last salutation upon me entering my new vehicle, Eric made my experience of purchasing this vehicle an absolute pleasure. He was very confident and assuring in everything he explained to me during this process. Chris was also very patient and worked with me to obtain my goal for a reasonable monthly payment. I would recommend and have recommended Sheehy Buick GMC of Fredericksburg an awesome place to shop for a new/used car. KEEP UP THE GOOD WORK! Very, very satisfied, Janet M. Gross More
by myall4kidz
Employees Worked With
Eric Jones
May 31, 2022
The service is excellent. The only reason for the 4 stars instead of 5 is the waiting area. I typically wait for my vehicle for any scheduled service. My wife's care is ser The only reason for the 4 stars instead of 5 is the waiting area. I typically wait for my vehicle for any scheduled service. My wife's care is serviced by Sheehy Toyota of Fredericksburg. Normally I bring work with me while i am waiting for service. I work remotely. At the sheehy buick gmc, there are chairs, but no available plugs, there really is no place to effectively work. At the Sheehy toyota, there are lots of options for areas to work. I just wish this could be improved on at the buick gmc location. More
by patcornell57
Employees Worked With
not relevant to review
May 14, 2022
The whole experience of having to have my Buick serviced was outstanding, From making an appointment to leaving the lot with a very warm thank you. Especially Ramon who, in my opinion, went beyond expect was outstanding, From making an appointment to leaving the lot with a very warm thank you. Especially Ramon who, in my opinion, went beyond expectations. He was so helpful in explaining my problem, took time to keep my informed on the progress and helped find a place to eat while I waited for my car. Being handicapped and an elderly woman he was friendly, kind and patient. As far as service is concerned, this is the best I have experienced and I can't rave enough about the staff. The General Manager can be proud of his employees in representing his dealership, More
by Liz Becker
Employees Worked With
Ramon Seals, The receptionist (wish I had gotten her name)
October 04, 2021
It doesn't matter which service person handles my vehicle, I always get great care. This past Saturday happened to be my favorite person( I'm bad with names). All are great vehicle, I always get great care. This past Saturday happened to be my favorite person( I'm bad with names). All are great More
by phnkbh
Employees Worked With
Service managers ( really bad with names
July 08, 2021
Over 7 years servicing my vehicle at ultimate I never encountered a bad experience. Bryan Frye my advisor was excellent. I was promptly notified of the issue, estimated cost and waiting time. It was o encountered a bad experience. Bryan Frye my advisor was excellent. I was promptly notified of the issue, estimated cost and waiting time. It was on point. Thx Ultimate GMC. More
by Barbados2
Employees Worked With
Bryan Frye
October 27, 2020
Not a lot attention to detail, Managment sketchy, work with. a new guy, nice enough, knowledgeable but not much supervisions available with financing questions and closing. For the type of vehicle I pur with. a new guy, nice enough, knowledgeable but not much supervisions available with financing questions and closing. For the type of vehicle I purchased, was expecting a bit more attention. More
by Patsmercedes
Employees Worked With
Omair
