Sheehy Honda

We have used this dealership for many years now and they have taken care of our Hondas. We learned to trust their mechanics and staff and we have never regretted it. have taken care of our Hondas. We learned to trust their mechanics and staff and we have never regretted it. More

Lack of consumer/ client support. Arrogant attitude. Total unwillingness to be helpful or seek solutions. Never again ! Arrogant attitude. Total unwillingness to be helpful or seek solutions. Never again ! More

This was my 1st experience with Sheehy Honda & I was very happy with it. I was given a tour of the facility and my vehicle's service was completed even before promised. I'm happy to be part of the Honda fami happy with it. I was given a tour of the facility and my vehicle's service was completed even before promised. I'm happy to be part of the Honda family! More

The service was great . The time spent at the dealership was just appropriate, and the service coordinator was great The time spent at the dealership was just appropriate, and the service coordinator was great More

Mag met us at the door and was very attentive and helpful in answering all our questions and helping us slick out our car in answering all our questions and helping us slick out our car More

Review of Sheehy Honda Alexandria Service Department I have been a loyal Sheehy customer for more than ten years. I bought two vehicles here and have relied on the service department for routine work. My have been a loyal Sheehy customer for more than ten years. I bought two vehicles here and have relied on the service department for routine work. My last visit—a simple oil-change—was my worst experience yet. I scheduled ahead, confirmed that a synthetic oil change with my $34.95 coupon would total about $60, fees included, and was told the job would take two hours. At drop-off, Service Advisor Janette told me the coupon only knocked $22 off, though the fine print did not indicate that. She blamed the Sheehy customer-service line for “giving out false information,” and quoted a new wait time of three hours. When I pressed, a manager finally stepped in to honor the original price, but only after an argument. Janette was curt, dismissive, and excuse-driven. She complained about workload, resisted honoring what Sheehy had promised, and left me feeling like my business was a burden. For a department I have trusted for a decade, this was a sharp decline in service. Sheehy Honda can do better. Advertise the full out-the-door cost up front. Ensure all representatives convey the same information. Most of all, coach staff to treat long-time customers with courtesy instead of contempt. Until then, I’ll take my cars—and my trust—elsewhere. More

Jeanette and the staff at Sheehy Honda have been doing a excellent job setting up and doing the maintenance on my Honda. They are always polite and professional. excellent job setting up and doing the maintenance on my Honda. They are always polite and professional. More

Both the agents and accountants are very helpful and knowledgeable they convince me to buy the car in half an hour expedited the process even it was after hours they still stay with me and finish the pr knowledgeable they convince me to buy the car in half an hour expedited the process even it was after hours they still stay with me and finish the process thank you More

Nice check in staff for service. Give review of what service to be done and good follow up. Continues to help if any problems. Give review of what service to be done and good follow up. Continues to help if any problems. More

Excellent service all the time love the way they treat us specially pallob ahmed and mister kavin for the great service specially pallob ahmed and mister kavin for the great service More