Sheehy INFINITI of Chantilly

When I leased my FX35 from this dealership, I paid a premium over the offers I had from other Infiniti dealers in the area just because of the benefits of their 500 Club. I am extremely disappointed wit premium over the offers I had from other Infiniti dealers in the area just because of the benefits of their 500 Club. I am extremely disappointed with the service I received and the inefficiency of the staff that I came in contact with. On my very first service appointment, I had been put down as willing to wait while service was being performed when I had mentioned that I wanted a loaner while making the appointment. When this came to light, I was told (twice) that a loaner was being arranged. This never materialized and after about an hour, I was told that my car was ready. After I got the car, I noticed that it had not been vacuumed. I emailed Ken Smith (General Manager) and Jack Wynn (Parts & Service Director) about this but never heard back form them. Not even an acknowledgement! I guess once the sale is made, these people do not care about anything else. A big thumbs down to them. I am taking my business elsewhere. More