Sheehy Lexus of Richmond

Went in for a rattling noise, they fixed the noise but the very next day the service engine soon light came on. Went back the next day they tell me the catalytic converter and a sensor had gone bad. Th the very next day the service engine soon light came on. Went back the next day they tell me the catalytic converter and a sensor had gone bad. They had to figure out who was going foot the bill, even though i had purchased an extended warranty. After going back and forth with the service advisor, leaving messages and no return calls, it was finally decided that the dealership would pick up up the cost. Customer service here is nonexistant. If I had not purchased the warranty at this dealership I would have been more than happy to take my money somewhere else! More

The Pre-owned Sales Manager, Shawn Gusti, was just great! Shawn was very professional and was willing to work with me on making this deal happen. A key point in the sale was my trade-in (05 RX330 Thundercl Shawn was very professional and was willing to work with me on making this deal happen. A key point in the sale was my trade-in (05 RX330 Thundercloud Edition), in which I was looking to get the best $$ for it. I had been working with about 9 other Lexus dealers from NJ to DE to MD to VA. I got various numbers and excuses about giving me what the “auction” value of my RX would be. Shawn Gusti, at Richmond, gave me what I was looking for on my trade-in. My sales experience at Lexus of Richmond was great! Without a doubt, it was one of the best car buying experiences in my 30 years of car ownership. I live about 2.5 hours away from Richmond and it has been well worth the time and efforts. I would encourage those who live in the VA/MD area to give Lexus of Richmond a shot. More

If here is a better dealer in the USA, I cannot imagine it. I am a nobody yet everytime I go in there, they make me feel special. They always treat me with respect. Their sales people are great to work wit it. I am a nobody yet everytime I go in there, they make me feel special. They always treat me with respect. Their sales people are great to work with: no high pressure stuff, they spend lots of time trying to find the right car for me at this time. The service people are great. They fix problems the first time and explain what they did. Osama in finance always comes out of his office to greet me when I am in the showroom and speaks to me by my name, while asking about my wife and children. It's always a great experience. I love buying cars from this dealer. More