Sheehy Subaru of Springfield

Sheehy Subaru of Springfield
6727 Loisdale Rd.
Springfield, Virginia 22150

Sales: (888) 294-9725
Service: (703) 922-7900
Parts: (703) 922-7900

Manufacturer: Subaru

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Twenty-Four Month Rating: 4.2/5
24 Reviews
Sheehy Subaru of Springfield

Overall Score: 4 Star Rating4.2



About Sheehy Subaru of Springfield
Certified: Sheehy Subaru of Springfield
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Sheehy Subaru of Springfield has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



glsmith13
4/15/2012 6:54:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Campbell

My Review of Sheehy Subaru of Springfield:
Due to the age of our car, we are regular visitors to the Service Department. So, we have plenty of experience in working with this department. We have been very pleased with the overall service, but have to highlight the extra effort put forth by Steve Campbell. Steve makes it his job to ensure we first, understand the service recommended and second, that we are completely satisfied with that service. With all the service technicians that we have worked with, Steve is by far the one that we look forward to working with and believe he deserves recognition for his outstanding attitude and focus on the customer’s needs. Steve is the reason we are considering buying our next car from Sheehy.

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cetpc
4/15/2012 12:32:48 PM

Overall Score: 2 Star Rating   2.4  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Larry McGill, Dean Schuyler

My Review of Sheehy Subaru of Springfield:
I rate the customer service bad for Sheehy because after I found problems with my purchase my sales representative and the new car sales manager did not return my voice or electronic mails until I spoke with the general sales manager. The dealership damaged my car in the delivery process, and made it difficult to get a body molding installation and paint repair done at the same time, to save me time. Final installation of molding and paint repair seem satisfactory. Answer to my question to salesman about navigation system maps being up to date on Outback was incorrectly answered and resolution was left to me to contact Subaru of America. The new car sales manager scheduled an appointment with me when he was not scheduled to be in the dealership and left the car salesman to deal with my repair issues when I arrived for the appointment, which he did nicely.

I rate my overall experience bad because of Sheehy's deception in internet pricing. While Stohlman and Farrish Subaru dealerships include delivery price in their internet price, Sheehy prices their cars delivered in Indiana and thus its seeming lower price really is not much, if any, lower. Also, over estimated of the cost of license transfer and almost $100 higher undisclosed, until presentation of the price, dealer processing fee add to deceptive sales practices. One must get an out the door price from Sheehy if doing comparison shopping. The car was delivered with a four month old Virginia state inspection that the dealership did update but had me spend an hour of my time in await room while it was accomplished. Sheehy's offer for my trade-in was 75% of Car Max and other two Subaru dealers who matched Car Max. Sheehy made me go to Car Max to get its higher price. All things considered, the price at Stohlman was much better and I would have been a much happier purchaser.

I suggest that you make sure that you get a service loaner when leaving car for repair and not an Enterprise rental at Sheehy expense. Enterprise employee was very insistent that I needed collision damage waiver covered by my existing insurance. After she continued to sell me additional services from Enterpise for five minutes after being told I was uninterested and already covered, I walked off the Enterprise lot.

For me, poor customer service and deceptive internet pricing and sales practices overcome the friendliness of the sales personnel and the integrity of the service department. I helped an elderly friend purchase a Subaru at Stohlman a month later and was pleased with that entire process.

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jbernier19
4/10/2012 7:14:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of Sheehy Subaru of Springfield:
Outstanding service from a highly experience person. Will continue to bring all my service business to this dealship as long as Steve is a service manager at Springfield. I am extremely happy Steve is back with you. I had discontinued my service after he left due to very poor customer service. I am glad to see Subaru bring back and extradinary service agent.

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Arnold Dow
4/10/2012 1:26:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Chess

My Review of Sheehy Subaru of Springfield:
My previous vehicle was a Dodge Pickup that I had serviced for about five years at Manassas Dodge where Tom was my service representative until that dealership, along with a lot of others, went out of business. I always got excellent service and advise from that dealership. I bought my Subaru Forrester from another Subaru dealer and included in the sale a 100,000 mile warranty. When I found out that Tom Chess was the Service Manager at Sheehy Subaru I changed my service to Sheehy and bought a lifetime service ontract. It is nice to again be getting excellent service, solid advise and attention to detail. I plan to use this service department as long as I oun my Subaru.

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jrs8e
4/9/2012 11:33:33 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Dave and Steve

My Review of Sheehy Subaru of Springfield:
I was charged >$1000 to fix a 'check engine' light that turned on. I should have read the reviews first before I went to Sheehy's Subaru service. Is the economy so bad to rig customers? I definitely won't come back to Sheehy's because they take advantage of customers and they have a very dishonest business.

I asked my original dealer (in Charlottesville) how much they would charge for the same service that Sheehy's did to my Subaru. The answer was a significantly lower amount, which confirmed that Sheehy's indeed rigged me. I felt stupid. I should have taken the 3-hr drive to my dealer (in Charlottesville), which has always been honest with me. I learned my lesson.

Avoid Sheehy's at all cost!

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panagiotaz
4/1/2012 10:43:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry McGill, Dean Shuyler

My Review of Sheehy Subaru of Springfield:
We bought a 2012 Subaru Forester from Sheehy and had an excellent car buying experience. We knew we wanted the Forester and Larry McGill worked with us to select the right car and specifications. He was extremely informative and pleasant. It was very clear from the outset that they wanted our business yet they were professional and not pushy. We shopped around other Subaru dealers and Sheehy was, by far, the best priced offer (and most flexible in working with us on negotiations). Will definitely visit them the next time we're in the market to but another car.

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tgug
2/16/2012 8:11:26 AM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: David in Service

My Review of Sheehy Subaru of Springfield:
I had a bad experience with the Subaru service department. There is a lot of detail and I will include some of my frustrations. A part was to be ordered and I was given an appointment. I was told it would take two days to install the part. The day before the appointment I called and spoke to David and asked if I could have a loaner car while mine would be in for service. He stated I can authorize that but I will ask my manager and call you back in two hours. That never happened. I bring my Subaru in on the scheduled day of the appointment. After 5 days of my car sitting in the service department I called the service department on Saturday and was told the part was just ordered and it would be in Monday! I stated that you knew what part was needed several days prior to my appointment. I was told with the holidays that there was a delay. I was told my Subaru would be ready Monday evening. I was phoned at 5PM and was told my car was just about finished and that I can come in for it. I arrived at the Subaru service department 6:15 PM. I saw my car sitting outside. I went inside and David said that since my car was sitting there so long that it is now in the wash bay. I told him it is outside. He went to check and came in and said it would be about a half hour and it will be washed. I said no thanks I will take it dirty. I start my Subaru and begin to drive and the oil light comes on. I immediately go back inside to tell them. They take it inside and I am there another half hour while they check it out. After looking at the poster on the wall about whom/who to contact for service complaints another service person comes up to me, don't remember her name, but she said she is the acting service manager, and stated when was the last time I had my oil changed they can't find it on their records. I stated it was done here when I had the two recalls corrected. We can't find it. I was told that the oil light had to be reset. I went outside with her and I asked for a rag to check my oil level and to see how clean/dirty the oil was. It was clean! What a fiasco. They lost me as a customer. I would never go back there again. The sad thing is that I did write in detail a letter to Sina Mohabat General Manager. I never got a response from him. No letter nor a phone call so much for the poster on the wall...."if you are unhappy with service please contact me Sina Mohabat".

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Juliebunpan
2/4/2012 4:26:43 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Victor

My Review of Sheehy Subaru of Springfield:
Victor at Sheehy was friendly and very helpful. There were no games just good service. He listened to what we wanted and provided good service.

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phstevens
1/20/2012 6:58:52 PM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Scott Beyers, Larry McGill, David Hughes

My Review of Sheehy Subaru of Springfield:
Our experience with this dealership are best described as schizophrenic. Our daughter was very interested in a new 2012 Impreza and Sheehy was the only dealer in the area that had one for a test drive. In addition, USAA buying service works with Sheehy.

Part 1: The Purchase
During the purchase portion of the relationship the staff was very friendly and helpful. We drove a demo, liked the product, and decided to buy a model off the showroom floor. Paperwork went smoothly and pick up was on time.

The first hint of trouble occurred when we picked up the car and discovered that the state inspection had not been done. While normally that would not be an issue, you simply bring the car back and get it done. Unfortunately we live 60 miles from the dealer.

The second hint was that the spare key and "dog tag" with the security ID was missing. We were told that it was left "in the shop" during set up. OK, so we will pick it up at the same time we come back for the inspection.

Larry McGill, the prime sales person, also stated that we would receive two free tanks of gas plus a set of service coupons.

Part 2: The Follow Up
Arranged with Larry to have the car inspected and retrieve the spare key and "dog tag." Arrived and was directed to David Hughes who was totally clueless as to why I was back. David tried to be helpful, but did not know anything about the spare key or "dog tag", the free gas, or coupons. While the car was being inspected David found the key, but no "dog tag." Instead we received a print out with a code number highlighted and David stated that this was in lieu of the "dog tag" that was missing. As to the free gas and coupons, David had no information.

Attempts over the next two weeks via email and voice mail to reach Larry McGill and Scott Beyers (still not sure what he does) went unanswered. Finally reached Larry McGill this evening. And the bottom line ended up being:

1. Subaru does not issue "dog tag" ID codes to replace lost/missing keys. Really? Then why did you tell us the "dog tag" was locked in the shop? McGill stated that he never said this. What did I do? Make it up?
2. Free gas. Happy to do this if you bring the car back to the dealer. I specifically told McGill that we lived 60 miles from the dealer and that our daughter was in university with the car out of town and therefore, it was impractical to bring the car back. I asked if a gas card might be available. McGill stated he was not sure, but would check. Ring no answer. When asked about this on the last call this evening McGill claimed he never said this. Again, what did I do? Make this up as well?

Bottom Line:

Great dealership during the sales phase, but follow up customer service leaves much to be desired. Clearly once they have your money no one seems to care.

I am reminded why I hate car shopping. Approach with caution.

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piledriver;)
1/9/2012 10:09:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry McGill (Sales), Drew Arthurton (Finance)

My Review of Sheehy Subaru of Springfield:
My brother and I recently purchased a 2012 Subaru Impreza 2.0i (five door) from Sheehy Subaru in Springfield and we had an excellent experience there. Larry McGill was our salesman and he was very helpful/friendly/sincere, I would definitely recommend anyone interested in purchasing a Subaru to go and look for him personally because he gave us a very good price on the car, well below MSRP :D. The finance department (specifically Drew Arthurton) also gave us a great deal on the extended warranty, we originally weren't going to get it but we were offered an even lower interest rate then previously agreed on so it was worth our while. All in all, I'd definitely recommend Sheehy Subaru, our salesman Larry McGill, and the finance guy we dealt with Drew Arthurton. SUBARU FTW!!!

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