Sheehy Toyota of Fredericksburg

This was our 5th vehicle purchase from Rosner Toyota, but our first purchase from the Fredericksburg location. Jim Foskey was an excellent salesperson to work with. He was friendly, but we didn't feel like w our first purchase from the Fredericksburg location. Jim Foskey was an excellent salesperson to work with. He was friendly, but we didn't feel like we were "pounced on" by a salesman. He was able to locate the exact car I was interested in and brought the car to my workplace to make shopping very convenient for me. He was able to answer all of my questions and demonstrate all of the car's features including navigation, bluetooth, voice and audio. He was helpful in negotiating price, getting the payment pretty close to what I was hoping for. I needed a couple of aftermarket features and he followed up to make sure everything was taken care of. He delivered all weather mats to my workplace. I will recommend Jim to any of my friends that are looking to buy a new vehicle. I would drive back to the Fredericksburg location to buy another vehicle from him, even though we live much closer to the Stafford location. More

Our experience with the sales team was quite positive. The entire team treated us with respect and was honest and did their very best to earn our business. We were pretty tough customers because we wanted The entire team treated us with respect and was honest and did their very best to earn our business. We were pretty tough customers because we wanted a good price for the new vehicle and still expected a strong trade-in value. The team negotiated with us fairly. Jimmy Leveque is a breath of fresh air! If you want to find a reliable new vehicle and not play games during the car-buying process, go see Jimmy at Rosner!!! More

Outstanding interaction with the entire sales and finance staff, love the car and love the price. I will return to Rosner Toyota for my next car staff, love the car and love the price. I will return to Rosner Toyota for my next car More

Overall our experience was very good. We had a couple of issues though; We were quoted a much higher price on the lot than the car was listed online for. I immediately got the feeling that we were at a us issues though; We were quoted a much higher price on the lot than the car was listed online for. I immediately got the feeling that we were at a used car lot. If you advertise the car for a certain price don't jerk me around with higher prices. The other issue we had was with what they called a "recon fee". It was $999 and I'm still not really sure what it was for, but I am glad that I didn't pay it. They gave us top dollar for our trade in vehicle and the finance process was extremely quick and effortless. Brian did not try to sell us on all kinds of extras that we were not going to buy. We were in and out in less than 2 hours. More

I recently purchased a used vehicle from Rosner Toyota and was so happy with the service I received. The salesperson, Russ, was very friendly and I appreciated that he wasn't pushy. (I have buyer's regr and was so happy with the service I received. The salesperson, Russ, was very friendly and I appreciated that he wasn't pushy. (I have buyer's regret for even small purchases, so I was concerned about feeling rushed.) We decided not to purchase the vehicle immediately, but even the sales manager came out and thanked us for stopping by, which I appreciated. They were able to lower the price on the vehicle, and after test driving a few other cars, we decided the car at Rosner was the one for us. The sales process was very simple, and I was surprised at how easy the financing process was. (I was ready to have to decline a bunch of warranties and negotiate financing terms, but had to do neither.) Most of all, I really appreciated that, even though we were working on a tight budget, we were treated wonderfully. At several other dealerships, right when we told them our budget, the salesperson would just laugh and say we'll never find a car for that price, or just give us a mean look and say, "Well, that's not much to spend..." To them I say, we did find a terrific car thanks to Rosner, and we would gladly shop there again. Thanks Russ and the Rosner team! More

I have used Rosner's body shop and their maintenance facility's and both places have done nothing but given me the run around. I took a 2003 Camry in for a vehicle inspection and to test the starter on facility's and both places have done nothing but given me the run around. I took a 2003 Camry in for a vehicle inspection and to test the starter on the car. They said that they did both but they did not. While on vacation the starter finally failed and my car had to be towed to the local Toyota where they tested the starter and said that it had been having problems for a while. Not only that but the Toyota in Florida also identified two lights that were burned out but the power steering had a hose that was leaking. We called Rosner to make a complaint they finally offered us a $250 dollar credit to their service department. Not too bad of an offer but when you are military and are getting orders to depart the area soon how will I be able to use it. They then offered us $95 dollars cash. That is a not even close to the amount of money that I had to spend on vacation to stay for two extra days. The body shop did some work on the same Camry and could not even get the alignment correct. We had to take the car to another Toyota dealer to get it done correctly. I would not suggest anyone to use this facility for any problems you may have with your car. More

I had the extra coating put on my 2011 Corolla when I bought it in Aug 2011. I thought I had picked up tar splatters and took the car in to be buffed out. Debbie's manager identified the problem as art bought it in Aug 2011. I thought I had picked up tar splatters and took the car in to be buffed out. Debbie's manager identified the problem as artillery fungus in a mulch pile that borders my driveway. Debbie explained it to me, I googled it - she was right! The car was buffed and is beautiful, once again. I no longer park by the mulch pile - and have people lined up to help me move it this weekend. Debbie rocks! More