Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

I was coming up from Austin and asked them several times to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvio to look it over and let me know if there anything broke or not working. Was told “it’s very clean” several times. Drove down to find probably 5 obvious items that were broken or not working. One item they told me was “ how the car was designed and it’s a back vent”. I should have taken them to look at a new one when they told me that. I ultimately purchased the vehicle because it’s what my wife wanted and I knew I had bumper to bumper warranty but I do have buyers remorse. Definitely would have went a different route knowing then what I know now. More

Awesome care and customer service. Johnny G is the man! He knows how to treat customers and take care of the issues. Johnny G is the man! He knows how to treat customers and take care of the issues. More

Personnel was pleasant, professional, and very courteous. I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the I even appreciate the women in the service office, who are always nice. Compared to other Jeep dealerships, Shottenkirk's service department is the best. The employees appear to actually like their jobs. Something Jeep can improve service is to wash cars that have been serviced. More

Great dealership in Granbury ! Top notch pace in getting me the car I wanted . Friendly & fast process . Thank you Shottenkirk ~ Top notch pace in getting me the car I wanted . Friendly & fast process . Thank you Shottenkirk ~ More

Everytime I come in it is the best service! They are always friendly, kind and care about what my needs and wants are. I will not go anywhere else to buy, sell or service my vehicle. Thank you They are always friendly, kind and care about what my needs and wants are. I will not go anywhere else to buy, sell or service my vehicle. Thank you to shottenkirk dodge and their team there. More

If I could give them a “0” I would. the service reps horrible..what ever you do, do NOT use Cody as a service rep. He lied to the customer told me I had 2013 batteries in my 2018 truck. the service reps horrible..what ever you do, do NOT use Cody as a service rep. He lied to the customer told me I had 2013 batteries in my 2018 truck. When a manger confronted and asked Cody for the evidence of the 2013 batteries, told me and the manger Core took my batteries. After 2 days Cody magically found my batteries. To be honest I got told a lot of stuff but no evidence to back it up More

"0 stars" would not recommend at all. You can not get a hold of them. Services asked for do not get completed. They say they test drive but mileage was the same going in and coming out af You can not get a hold of them. Services asked for do not get completed. They say they test drive but mileage was the same going in and coming out after being told it was driven twice for 20 min. each.. Was told parts would be almost week out but when you call the parts dept. to do the work yourself it's "next day" pick up.. More

If I could give a 0 I would. I am very disappointed in this dealership. I had issues with my truck and was told I needed to learn how to drive it!! After buying 3 other vehicles from them, they treat me t this dealership. I had issues with my truck and was told I needed to learn how to drive it!! After buying 3 other vehicles from them, they treat me that way. I will never go back or recommend them whatsoever. More

Great! Juan Meraz was professional, very helpful and a pleasure to work with and I highly recommend them. Ty in financing was great too! Great buying exp Juan Meraz was professional, very helpful and a pleasure to work with and I highly recommend them. Ty in financing was great too! Great buying experience! More

Poor service Set an appointment for a simple tire replacement covered under the road hazard warranty. It took over a hour and a half past my appointment time befor Set an appointment for a simple tire replacement covered under the road hazard warranty. It took over a hour and a half past my appointment time before they even touched my truck. Took over two and half hours to get the tire replaced. Why set an appointment for service if you still have to wait for a ridiculous amount of time. It’s always a negative experience when I have to go for service. I’ll make the drive to go to Roger Williams in Weatherford from now on. More