Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
907 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Service rep was nice, but neglectful on follow up. My vehicle was dropped Wednesday for ABS lights. Thursday I was contacted and approved repairs. Was told I would be contacted Friday with info on pa My vehicle was dropped Wednesday for ABS lights. Thursday I was contacted and approved repairs. Was told I would be contacted Friday with info on parts and completion date. I was not contacted and attempted to call him 3 times. All calls were not returned and even told he would be notified on group chat. No luck. Finally I drove down from McKinney to check on my vehicle and advised (by young lady) (not my advisor), parts would be in Monday and service would be completed Tuesday. Not good service. More
Completed the work very fast and done correctly. Great communication by the service advisor. Local shuttle helps. Great communication by the service advisor. Local shuttle helps. More
Jordyn did a great job of getting the situation with batteries and the water pump addressed. The work was done faster than expected. batteries and the water pump addressed. The work was done faster than expected. More
Great customer service. Moved to this dealership after one that is 3 miles from my house provided poor service and even worse interaction as a customer. I will drive the 30 Moved to this dealership after one that is 3 miles from my house provided poor service and even worse interaction as a customer. I will drive the 30 minutes from now on to go to this dealership. More
Dealers are bad over there cheating people by taking their money , rude behavior towards customers their money , rude behavior towards customers More
She had been proactive in identifying delays and keeping us approached during the long time it took for the repairs us approached during the long time it took for the repairs More
Ryan, my service advisor was great! Took care of the truck and me from start to finish. You can drop off your car with confidence that it’ll be taken great care of :) ask for him! Took care of the truck and me from start to finish. You can drop off your car with confidence that it’ll be taken great care of :) ask for him! More