Shottenkirk Ford Granbury

Very professional and courteous staff. Service manager kept me updated on the progress of the work being done on my truck Would highly recommend! Service manager kept me updated on the progress of the work being done on my truck Would highly recommend! More

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

My very 1st visit and was very impressed by the service advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick a advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick and professional! More dealerships need to be like this one! Customer are treated like part of the family and respectful! I had a great time and they made me happy to be a FORD owner! More

Fast simple and worked with me to get the car I needed great service and went the extra mile great service and went the extra mile More

Rufino was an amazing help and stayed late for me to start the initial process. He did great by sending us to Charles the next day. Charles was amazing at helping me find what I wanted. Both men were in start the initial process. He did great by sending us to Charles the next day. Charles was amazing at helping me find what I wanted. Both men were incredibly kind. Thank you to Shottenkirk team for helping it all come together for me. More

My experience was satisfactory. They made right on a few bumps, which I greatly appreciate. They made right on a few bumps, which I greatly appreciate. More

Friendly and fast service. Appreciate their quick turn around. Very happy with the work performed. Appreciate their quick turn around. Very happy with the work performed. More

Good guys just a little slow process. Had to wait 2 half hours to get my vehicle Had to wait 2 half hours to get my vehicle More

Unscrupulous Dealer! After finding the Maverick online that I wanted and talking to the salesperson I drove 2 1/2 hours to Shottenkirk in Granbury to buy the vehicle. Th After finding the Maverick online that I wanted and talking to the salesperson I drove 2 1/2 hours to Shottenkirk in Granbury to buy the vehicle. The sales person then proceeded to tell me I had to pay a $10,000 "Market Adjustment" fee in addition to the sticker price because the hybrid engine was in great demand! For a $36,000 Maverick! Had I not just driven 130 miles to buy the automobile I would have left on the spot. After a tremendous amount of turmoil I finally settled for MSRP plus about $4000 that I paid for with a check. They also refused to remove an insurance product called Premium Plus that cost $2995 for 12 months of coverage for trivial items that I didn't want or need. I'm now in the process of cancelling that coverage with Ethos Group Insurance for hopefully a full refund. Shame on Ford for allowing dealers to insist buyers must purchase this warranty add-on! It certainly makes me feel like giving up my 30 year allegiance to Ford Motor Company. More

Great service, very reliable. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. More