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Shottenkirk Kia of Quincy - Service Center

Quincy, IL

4.8
282 Reviews

282 Reviews of Shottenkirk Kia of Quincy - Service Center

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September 28, 2023

Easy to make appointments by phone, though I wish I could still make them online. Service staff is friendly and knowledgeable. Speedy and thorough work. More

by JESSICA13ZAPATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

JESSICA13ZAPATA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!

September 28, 2023

They are always fast, efficient, and courteous. The communication between staff and customer is top notch. More

by AMANDA1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

AMANDA1975, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!

September 27, 2023

Had my vechile in there the for recall my floors mats was left with dust footprints all over the front driver's side More

by wcarolyn946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

wcarolyn946, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Kia of Quincy

September 27, 2023

They said my car was fixed and I had to return it to them bc it wasn’t fixed More

by jenajohnston43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Tierney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

jenajohnston43, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 so we can discuss some solutions.

September 15, 2023

Always get great service from Jesse and his team! Gets us right in and keeps our daughter’s car on the road! More

by HGLASGOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
Report | Print
Sep 15, 2023 -

Shottenkirk Kia of Quincy responded

HGLASGOW, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 13, 2023

Jesse is the greatest service person I have ever worked with. He is such a joy. More

by CLINTONCULP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Schuyler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny England
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith England
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tierney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bruns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Arens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in service is 5 stars. Absolutely the best
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Sep 14, 2023 -

Shottenkirk Kia of Quincy responded

CLINTONCULP, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!

September 13, 2023

I called n Brook said she woukd get things taken care of by the time I get back from Bahamas and she delivered!!! More

by LIVIE2KARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke from service sept
Report | Print
Sep 14, 2023 -

Shottenkirk Kia of Quincy responded

LIVIE2KARA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 11, 2023

Jesse is top notch in the service department and if he isn't available Brook jumps right in and does great! More

by bcate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse and Brook
Report | Print
Sep 12, 2023 -

Shottenkirk Kia of Quincy responded

bcate, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 09, 2023

Always polite and it's never a long wait. Also they make sure you are comfortable during your wait. More

by tommy.ball72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department
Report | Print
Sep 11, 2023 -

Shottenkirk Kia of Quincy responded

tommy.ball72, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Kia of Quincy!

September 09, 2023

Everyone was friendly and helpful. The service was do e in a very timely manner. More

by DEBRA.LETCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Shottenkirk Kia of Quincy responded

DEBRA.LETCHER, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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