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Shottenkirk Nissan Rome - Service Center

Rome, GA

4.6
251 Reviews

251 Reviews of Shottenkirk Nissan Rome - Service Center

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September 13, 2023

Everything was great, I just had to remember to ask about getting my free car wash. More

by EMJBJ54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Shottenkirk Nissan Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

Helpful
September 13, 2023

Matt is always a great help. He goes above and beyond helping me whenever I need help. All of the service people are great. More

by GREEN9629
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Shottenkirk Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
September 13, 2023

I always have a pleasant experience when I bring my vehicle in for service. The guys never fail to make sure I receive the best service possible. More

by KWHA314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Shottenkirk Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

Helpful
September 09, 2023

First time here to service an older Infiniti M45. I have been in the Rome area for a number of years but continued to use the dealerships in Atlanta. What an amazingly pleasant and excellent first ex More

by JSHUTCHERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Shottenkirk Nissan Rome responded

JSHUTCHERSON, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

Helpful
September 08, 2023

Oil changed. I’m and out without a long wait. Technician was very courteous and throural More

by GWS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
September 01, 2023

Got the dent out of my door, and assisted me when I needed a ride home. More

by Dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Lloyd, Dondra Edwards, Lauren King
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Sep 06, 2023 -

Shottenkirk Nissan Rome responded

Dakota, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
August 30, 2023

It was great ,pulled right in and got it going so quickly . Excited to come again More

by CECELIAEVANS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue
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Sep 03, 2023 -

Shottenkirk Nissan Rome responded

CECELIAEVANS48, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

Helpful
August 29, 2023

Matthew was very attentive and courteous. He kept me updated and got me in and out very quickly. Great customer service. He addressed all questions and explained what actions were being taken More

by MDMCEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Shottenkirk Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit {{business_name}}. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
August 23, 2023

I always love the service I get when I bring my car in. They all have always been very helpful and always have taken care of my car. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Duvall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Carter
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Helpful
February 18, 2021

Very disappointed with people in sales no one wearing a mask. There is a sign on ALL the doors saying mask. Numerous contacts between sales people and customers with masks. Top down not a single mask in u More

by rearlwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Beth Bennett
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Helpful
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