Shottenkirk Toyota Granbury

Shottenkirk Toyota Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Toyota Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - {{business_name}}!

Shottenkirk Toyota Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Shottenkirk Toyota Granbury responded

Mr. Reynolds, we’re sorry to hear you’re still upset regarding your purchase from 7 months ago. We understand how important it is to feel confident in what you purchased, and we’ve taken the time to thoroughly review the matter to ensure accuracy and fairness. To clarify, window tint was not included in your purchase, nor was it added as an additional item in the finance documents (proof in scanned images that we have shown you). If any product or service were to be delivered after the sale, it would have been clearly documented on a signed “We Owe” form. In your case, that form indicates that nothing was owed, and you acknowledged this with your signature at the time of purchase. Your review is misinformation, and only trying to hurt the reputation of our Dealership. Additionally, even if something had been owed, the disclaimer on the form clearly states that any owed items must be addressed within 30 days of purchase. Unfortunately, more than 7 months have passed. That said, we do appreciate your business and have made a good-faith offer to provide window tint at our employee cost in an effort to resolve this misunderstanding. If you’d like to reconsider that offer, we’d be happy to assist—just reach out to us directly.

Jreyno74 responded

I left my car at your dealership after purchase so you could tint the windows per the sales associate instructions. Your service department called me the next day and told me they could not get to it before the weekend and that I could come and pick up the vehicle and bring it back at a different time for the tinting. I do not care about the tinting any longer but your sales associate made a mistake when he told me tint was included. Instead of acknowledging his mistake you are continuously suggesting I’m trying to scam you out of a free window tint which is probably a few hundred dollars. I was the only one present at the sale and these are the facts. You don’t have to like them or believe them to be the facts but the facts they remain. I have no ill intent but other customers need to be warned that promises may be made that will not be kept. It is not the tinting that will keep me from being a customer but the continual suggestion that I am trying to scam you out of a free tint as a consequence of a mistake on the part of your sales associate. At best this is a communication failure. At worst this is a pattern of deception. Your 1.5 star rating on Yelp would suggest the latter.

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!