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Shottenkirk Toyota - Service Center

Quincy, IL

4.4
199 Reviews

199 Reviews of Shottenkirk Toyota - Service Center

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June 10, 2024

Sales and finance depts were great. From test drive to leaving I was there 2 hours. Service dept needs to have better communication with sales dept and managers. More

by JOSPIL68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Mewes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
June 07, 2024

Excellent would recommend this dealer to anyone hope you have good luck also. Thanks Roger riney More

by RRINEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 12, 2024 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

Helpful
June 06, 2024

John examined my car problem. Explained me. ordered the part. Staff called me when part arrived. gave me appointment. then car was fixed Intime. Thanks. More

by YOGESHWR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Maglioacchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Jun 07, 2024 -

Shottenkirk Toyota responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
June 05, 2024

Kind, knowledgeable, hospitable, Always a pleasure to take my vehicle there.. Worth the long trip. More

by LINDAH473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Blankenship
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Jun 06, 2024 -

Shottenkirk Toyota responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!

Helpful
June 03, 2024

Shottenkirk Toyota has been my dealership for 20 years I wouldn’t go anywhere else More

by DOUGGRENELL2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh is awesome
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Jun 05, 2024 -

Shottenkirk Toyota responded

DOUG, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!

Helpful
May 31, 2024

Was a very easy and pleasant experience with buying my first new truck. Would definitely go back More

by zmorrison70
Recommend Dealer
Yes
Employees Worked With
Lee Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anette Bruns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota!

Helpful
May 25, 2024

We used to get xtra care like a nice clean car Now the dash doesn't even get wiped More

by BRUNSELDON
Recommend Dealer
No
Employees Worked With
Aaron Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 19, 2024

Our salesman Rick was awesome! Honest, great to work with and made the experience-we had to get service on the car after the purchase and the service dept needs some work…lack of c More

by NKLATT76
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Robbins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Mewes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our finance guys were great too!
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May 20, 2024 -

Shottenkirk Toyota responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota

Helpful
May 11, 2024

I already fid a review. I don’t “do” Google reviews anyway. Very happy with the experience. Nice and professional ppl. More

by PMIRACLE8848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike?
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May 13, 2024 -

Shottenkirk Toyota responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota in the future!

Helpful
May 01, 2024

In and out quickly with a printout of what was done. Very efficient and easy. More

by ELAINE.L.EDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people
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May 02, 2024 -

Shottenkirk Toyota responded

ELAINE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota!

Helpful
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