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Shottenkirk Toyota - Service Center
Quincy, IL
197 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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197 Reviews of Shottenkirk Toyota - Service Center
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Verified Customer
Helpful March 31, 2024
While they did change the brakes. They did not to seriously the alternator going bad. The car issue is exactly the same as last year. Where last year when they ignored the alternator They did not to seriously the alternator going bad. The car issue is exactly the same as last year. Where last year when they ignored the alternator it went out the very next day after I picked it up. They stated the alternator can go out suddenly. They did not trace anything to see if it was electrical. This time I tell them to look at the alternator and they sent a pic to show the diagnostic equipment said all was fine. Then in the next breath I was told the battery was low on its charge. Said it could be something draining it. I showed the guy I gave my keys to the error code that was indicated in my car. Their opinion stayed the same. When I got in my car to leave $332 with some change poorer for the back brakes they changed the error light was still on. They didn't even clear it I had to. Not to mention the fact thatthey sent an email for a discount which I was told that it was not for my cars model so it could not be used. Second time having trouble with this group the first being when I bought it. The more I deal with this group the more I wonder why I put myself through it. More
by HOUSE
Employees Worked With
Don't know who worked on the car.
March 27, 2024
People are nice, but to pay close to $100 to have an updated radio, because it was making the screen flash on and off and the phone didn’t work through the car, and no Serius radio functioning, for a v updated radio, because it was making the screen flash on and off and the phone didn’t work through the car, and no Serius radio functioning, for a vehicle with only 44,000 miles, makes me wonder what next is scheduled to malfunction that I would have to pay for again. I don’t think Toyota will be my next car. I don’t think the makers and dealers realize things like this just steer their customers to other makes and dealerships. More
by STJANEM
Employees Worked With
Xx
March 24, 2024
The service was performed as requested. One thing about it was overlooked. The reset procedure for the flashing "MAINT REQD" light on my dash was not performed. That resulted in further One thing about it was overlooked. The reset procedure for the flashing "MAINT REQD" light on my dash was not performed. That resulted in further warnings from the vehicle to get the service performed when it had just been done. Because I know how, I performed the reset myself at home. Also, I was surprised and unprepared when I picked up the vehicle after service to be offered a pre-pay deal on future services. It would be better if I had been told when I dropped off the vehicle before the service that I would be offered a pre-paid service deal when I returned. Had that been done, I would have had more time to considered the offer. More
by ILMETRIC1
March 23, 2024
It is always a pleasure to get my truck serviced. If you show up early, they get you in early. The coffee is good but miss the doughnuts. If you show up early, they get you in early. The coffee is good but miss the doughnuts. More
by DWWALKUP
Employees Worked With
Service - Candi is great!!
March 20, 2024
If I click anything except 5 stars, the response is that my rating isn't accepted. Service Department could have been more proactive and notified me. I had to call them to learn status. I found out tha my rating isn't accepted. Service Department could have been more proactive and notified me. I had to call them to learn status. I found out that a part was on back order and wouldn't arrive for about a month. Shottenkirk needs to call customers when there is a significant delay. Once I talked to the person in the service department communication was excellent. More
by RCOULTERMO
Employees Worked With
Landon Flippin
