Showcase Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Showcase Honda:
They had four Honda Odyssey's advertised on Auto Trader. I called twice to confirm they were in stock and also that the price listed was the final price with no additional fees, which they assured me of. When I arrived from out of state, they only had one of the Odyssey's listed in stock. Additionally, they had failed to inform me that I had to pay 2.7% local tax or pay to have the vehicle shipped and that that there was a 395 dollar documentation fee. Unfortunately, I continued and bought an Odyssey from them. The service I received after the sale has been equally bad, with continued dishonesty and unreturned calls. The out of stock Odyssey's are still on Auto Trader and their website 2 1/2 weeks later.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Showcase Honda:
Can you add an option of HELL NO? NEVER buy from this dealership.

This dealership is disgusting. From the sales person to the sales managers to the finance people to the title people and to the service people, this dealership screwed up something every step of the way. We were in the dealership for over a week, 2-5 hours each day, and that is no kidding. It was a nightmare. These guys have a nasty reputation and it is very true.

I bought very high end vehicles, signed the contract on one of them about 4 four times, almost lost my personalized license plates, my gap insurance was canceled on the other vehicle without reconciliation, replacement, refund or resigning the contract. My vehicles required fixing broken items we pointed out to them before delivery and which none of them were performed. One vehicle leaks water into the cabin, leaks oil, needed an oil change and IF they changed it, they never reset the warning, the 4x4 needs servicing, and I had to fight to get the windshield replaced for 8 weeks because of major wind noise coming into the cabin, which they still haven't replaced it, only resealed it?? Can that be done? Oh yeah and I lost $4,000 rims because the sales manager failed to see that on his list that is not included in the trade. He tore the paper out of the contract in front of me and said, "this was added after I signed the paper". So I am even out that money.

The other vehicle still needs its cracked windshield replaced, the brake pads are shot, the steering fluid is low, brake fluid is low, broken side mirror, and the best part is, they never included their own "WE OWE" lists in the contract papers we received from them.

This dealer has no regard to customer service, loyalty, and apparently the legal system. I have been calling the dealership for over 4 months with no change in attitude, or results. I have spoken to the sales manager Chris Dao on all of these items, I have spoken to 3 different customer service people who have then gone to the sales manager, only to have nothing done.

Oh and they also want me to cough up another $180 because they decided to wait 30+ days to send the payoff amount for one of my trade-in vehicles. They called the bank and got the verified amount of payoff at the time of the initial deal.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Showcase Honda:
Whatever you do... don't buy a car from Showcase Honda! It's the worst car dealership that I've ever been to. The sales people were very pushy and unprofessional. After we purchased the car, there were somethings that needed to be resolved, let's just say... never have I experienced such the run around from a place. I guess the saying, "buyers beware" is one of those life lessons I learned the hard way! I wish I would of read the reviews first, I know for a fact I would not have gone to them to begin with!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Showcase Honda:
These guys are sketchy. I went to buy a car. After 5 and a half hours one day, we had a final deal, and all I had to do was complete the financing. I got there at 6:00 p.m. the next day, as we had agreed, and by 10:30 p.m., they still hadn't brought out the financing forms, and the financing guy estimated about 1/2 an hour of more warranty sales pitch. I told them I was exhausted and had to come back the next day because I was too tired to read the financing forms. They were furious and Keith, the sales guy I was working went started yelling at me -- &quot;I don't work for charity!&quot; and using profanity. Up to that point, I had been exceptionally patient, and throughout the interaction, I had never said anything negative.<br><br>Also, without asking my permission, before we even reached a final agreement regarding price and financing, they used my credit card to purchase an insurance policy for me. They told me they were taking my credit card as &quot;assurance that I was serious about buying a car.&quot; <br><br>Obviously I didn't buy the car from them, and I recommend you don't either.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Showcase Honda:
First Time Purchase, due to my Nissan being stolen, went to mulitple dealers, and I think this was one of few I personally liked, the sales lady was atiypical sales but I felt she looked out for my interest on the sale by adding an extended warranty, which I never thought to add, 2 days later my clutch on the Cvt transmission went out, they cheerfully and quickly attended to the problem, haven't seen the end result of the work done but I am sure it be a satisfactory experience.

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