Signature VW Hyundai of Murfreesboro

Signature VW Hyundai of Murfreesboro
2203 NW Broad Street
Murfreesboro, Tennessee 37129

Sales: (615) 898-0700
Service: (888) 425-9107
Parts: (888) 231-0865

Manufacturers: Hyundai, Volkswagen

Most Reviewed Employees
Van Hayes Van Hayes
Internet Sales
Howard Litvack Howard Litvack
Business Manager
Jeff Harrell Jeff Harrell
Service Advisor
Rob Przybysz Rob Przybysz
Operations Manager
Lynette Lorenz Lynette Lorenz
Service Consultant
Nell Mathis Nell Mathis
Sales
Dennis LaFreniere Dennis LaFreniere
Service Advisor
Austin Lame Austin Lame
Sales
Amy Hale Amy Hale
Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Free WiFi
Parts Store
Rental Car Service
Television
Vending Machines
Free Coffee
Work Desk

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.5/5
100 Reviews
Signature VW Hyundai of Murfreesboro

Overall Score: 4.5 Star Rating4.5



About Signature VW Hyundai of Murfreesboro
Certified: Signature VW Hyundai of Murfreesboro
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Signature VW Hyundai of Murfreesboro has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Signature VW Hyundai of Murfreesboro
Signature VW Hyundai of Murfreesboro has been selling and servicing new and used cars, trucks and SUV's for over 20 years in middle TN and the Metro Nashville area.

The fine people here have dedicated their time and energy to becoming one of the best dealerships in Tennessee, Southern Kentucky, Northern Alabama and Georgia. Most automotive dealerships claim it, but fall short of proving it.

Recently awarded an A+ Rating from the BBB of TN and Southern Kentucky for business ethics proves just one thing, Signature VW / Hyundai of Murfreesboro is a name you can trust!

Before you purchase your next new or used vehicle come see us first!
We guarantee that you will be satisfied.


ibpalmer
4/27/2012 11:33:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Van Hayes, Howard Litvack

My Review of Signature VW Hyundai of Murfreesboro:
My wife and I despise car dealerships but found Signature with Van Hayes and Howard Litvack (yes even the finance man!) 100% refreshing. We live in the Huntsville, AL area and found out about Signature VW Hyundai through their participation in the USAA/Zag program. It was worth the short drive to close the deal and pickup our new Jetta. This was a no pressure, no guilt, no regrets transaction from start to finish (90% of this transaction occurred via email and on the phone with only a few minutes at the dealership -- they highly respected our time). Van is doing his best to build a reputation based on customer service first. He is very knowledgeable about the world class products that he sells including the available options and sensible configurations to fit your goals. I highly recommend those interested in a VW, Hyundai, or a quality used vehicle to take advantage of their desire to built a great reputation. Just give Van a call or send him an email.

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WittneeT14
4/22/2012 11:20:07 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ashley

My Review of Signature VW Hyundai of Murfreesboro:
Ashley was incredibly friendly and helpful. We were in the market for very specific features which she helped us find in a fair priced used car. The car runs great and has had no problems since we purchased it two months ago. I would most definitely buy another car from here!

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stowles
4/17/2012 7:00:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Esposito

My Review of Signature VW Hyundai of Murfreesboro:
I bought a used Nissan truck from Signature a few weeks ago, I found the truck on the internet and got a prompt reply from Ashley after requesting info on it. I'm from Alabama about a 3hr drive but the truck had really low miles, a good price and was pretty much exactly what i was looking for. I had to get a day off work and they held it for me for almost a week, they even beat my credit union's interest rate by .25% so I went with their financing. All around great experience! That's not the end of the story, a little over a month after buying the truck I had to take it to the local Nissan dealer, all of a sudden it got to where it would barely run. Long story short an air intake pipe was missing and the mass air flow sensor had clogged and shorted out. Pipe, sensor, and labor it came up to almost $800. I don't know how the pipe came up missing, but keep in mind I had bought the truck AS-IS, but after calling and talking to the General Sales Manager Tony E., he agreed to split the bill with me, which I was more than satisfied with, considering they really had no obligation to do anything for me. Truck is back running like a top! Thx Signature!

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denalidiva
4/15/2012 5:23:54 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ashley A., Chad, and Howard L.

My Review of Signature VW Hyundai of Murfreesboro:
I have never owned a Volkswagen before and the team at Signature made this experience less stressful than my local dealership. I am over an hour away and had been wanting a Jetta for several months. I searched for information over the internet, as well as going to my local dealership, but was still not satisfied. One day, i got a call from Ashley A. and she took the time to explain the difference in the models of the Jetta to me and find out exactly what I wanted. I was so disenfranchised with how my local dealership had treated me I no longer had faith that I would find the car I wanted.
Fast forward to a month ago...I got the urge again to look for a Jetta...so i went to my local dealership and was treated the same way!!! This time I had enough..I was taking my business somewhere else. Luckily, I still had Ashley's number. I called her and explained what kind of car I wanted and she went right to work. Thanks to her and the team she works with, I ended up with the car I wanted. A 5 speed Jetta...I appreciate Ashley, Chad and Howard for all of their patience and kindness. I know that I am one of those customers that may seem over the top, but I like to make sure that if I am spending my money, I get what I pay for. Thanks, Signature Volkswagen!!!

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kvkorte
3/29/2012 6:06:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Van Hayes

My Review of Signature VW Hyundai of Murfreesboro:
I cannot say enough good things about Signature, and in particular, what a great experience I had working with Van Hayes to purchase by Lexus IS250. He went above and beyond to make every step of the process stress free and a rather enjoyable experience -- something I wasn’t sure would happen when dealing directly with a dealership. From the first email I sent inquiring about the car to the time I drove it off the lot, everything was impeccably handled and is by far the most painless experience I have ever had buying a car. I highly recommend working with Van when purchasing a new vehicle, and I will recommend him and Signature to everyone I know. Well worth the drive to Murfreesboro. Thanks again Van!!! I LOVE my new car!!!!

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da40sh
3/27/2012 12:24:57 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Van Hayes

My Review of Signature VW Hyundai of Murfreesboro:
Beware! Worst dealer experience ever. We test drove a certified pre owned vehicle and asked the dealership to appraise our trade. When we told them we were not going to make a purchase decision on the spot - that we wanted to complete the trade appraisal, work the numbers, and think on it overnight, the sales employee became visibly angry. He told us that he had plenty of other customers ready to buy and refused to appraise our trade. I would NOT recommend this dealership to anyone!!

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treg2012
1/21/2012 6:08:26 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Van Hayes

My Review of Signature VW Hyundai of Murfreesboro:
I utilized the USAA car buying service to make contact with this dealership for the purchase of a 2012 VW Touareg TDI. Even though they had the type of vehicle I wanted on the lot, the color did not suit my tastes. Van identified several vehicles for me and had a driver travel overnight to Jackson, MS. He located the VW I wanted and had it ready for me in no time. On top of all that, he gave me a fair and honest price on my trade. It is worth the drive to Murfreesboro. Aside from all of this, the next day, I was hit in my new VW (other drivers fault). Van and the entire dealership are working with me at this time to repair my VW and they are going to inspect it and ensure that I am ready to get back on the road. Aside from my frustration with the body damage, these folks are there to satisfy the customer. I highly recommend Signature VW. I also observed other folks being taken care of exceptionally well while we did our purchase.

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mdempsey17
1/20/2012 12:32:48 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alan Stayton

My Review of Signature VW Hyundai of Murfreesboro:
I started the car buying process at a local dealer yesterday and literally left in tears this morning after poor communication and a lot of feet dragging on their end. The bottom line was that I just didn't feel comfortable and wasn't presented with all of my options- I made my color preferences clear (metallic paint only, please!) and explained which options I'd like but didn't necessarily need in a 2011 OR 2012 Golf. The dealer chose to only show me three 2011 cars at a dealership in Georgia, two in unacceptable colors and did not do any work to get me a quote on a 2012. We went through hell negotiating the price down and were held hostage for two and a half hours- the manager had our keys after doing an appraisal on the Jetta we were trading in, and our salesperson conveniently forgot to get our keys back each time we asked for them when he went to see his manager with a question or an offer from us.

THANK GOODNESS my dad (who lives across the country and couldn't be there to help us in person) had been communicating with Alan through e-mail when we started getting a bad feeling about our local dealer and little details of our previous (often bad or misleading) experiences of buying and maintaining a CPO Jetta there started to resurface in our memories. After ending our relationship with the local dealer, my dad called Signature Volkswagen and talked to Alan about what, specifically, we were looking for. We started the hour drive to Signature VW, and Alan called me within half an hour of talking to my dad with a quote on the same 2011 that we almost purchased through the local dealer as well as a quote for a 2012 that he had on the lot. At my request, he tried to find other 2012 Golfs in two other colors that I liked; he found seven, but the cost to transport one would not have been worth the extra expense each month. It was amazing how quickly he found information that would have taken my local salesperson hours to get to us; our local guy had supposedly been working on this for us all of yesterday afternoon and this morning to get this information.

In addition to being quick to get information to us, Alan was patient, kind, and understanding. When we arrived, the other employees were just as courteous and helpful. We left with the 2012 Golf this afternoon with a price that I felt comfortable with and that we never would have gotten at our local dealer- if we did, it probably would have involved another hostage situation and a lot of frustration. Thank you, Alan and Signature VW for turning my day around and sending me off with a smile and a new car!

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baharker
12/29/2011 8:29:08 AM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Tony Esposito-GM

My Review of Signature VW Hyundai of Murfreesboro:
I have attempting to order a 2012 Veloster since November. i was there in person 12/5 to place my deposit on the car, I was told to keep it; they wanted to appraise my trade in. I returned 12/28 for the appraisal and to place the deposit on the car again. I was informed that the car had not been ordered because I didnt place a deposit...What? I gave them the check 12/5/11 but they insisted I keep it. Then the appraisal wouldn;t be the same be the time the car came arrived in 90 days..huh? If I signed the papers with the date on it and this is what you told me my car is worth but now you state that it will change when my car arrives? Thats not right!! The manager got involved then stated well, I guess we can't do business! Fine w/me! Who wants a dealership like this that doesn't respect someone enough to tell them the truth! NEVER BUY A CAR THERE!!!! ITS ALL BS THAT THEY FEED YOU!!!!!

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stevesully744@comcast.net
11/11/2011 6:07:20 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: George and Lynette

My Review of Signature VW Hyundai of Murfreesboro:
Horrible SERVICE experience. I took my 2000 VM Beetle in for an OIL change and to have an air bag light checked. Seriously thought I could wait for it. I was told by the service advisor that it would be better to leave it so I called a friend to come pick me up. 9:00am - dropped off car 12:30pm - Air bag light is a switch issue under the seat and need approval to fix. Approx' 1.5 more hours. Approved 1:45pm - Called to check status since I was out and would need to get a ride. I was told it would take a couple more hours. 3:17pm - Service Advisor leaves a message car is ready 3:20pm - I called back to pay over the phone. Advisor was busy 3:55pm - Advisor called back and informed me that I HAD to pick up and pay in person.. No Exceptions. Asked the Service Manager, George to make an exception, since I did not plan to have someone bring me back after 4 pm and could not get off work and have someone shutlle me there before the close at 6:00. George informed he could not make an exception because he did not want to get fired.. 4:30pm - Borrowed a vehicle and went to pay, When I got there an arguement ensued.. The service manager actually said he did not have time to tell customers about policys and He began to argue and yell at me stating "I thought you couldn't get here".. Repetedly I asked him to go away and to get out of my space, he told me he worked there and did not have too.. I was standing in front of the cashiers window trying to payt and get out. He continued to berate and argue until I left the building.. I even adked for someone to call the POLICE at one point. How HARD would it be to tell customers when they leave a car that they must pick it back up and pay in person, not over the phone? Geroge HAS no business working in the service industry. He appratently does not understand his role as a CUSTOMER SERVICE person. I ask for the owner and have left a VM. I have also filed a complaint with VW corp. We will see what comes of it.. Obviously WOULD NOT RECOMMEND THIS DEALER.

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