Toyota of Simi Valley - Service Center

I’ll start by saying that everyone who works here is very kind! The business is unorganized overall though. I brought my car in for 2 recalls, which I told the representative about on the phone when I set up kind! The business is unorganized overall though. I brought my car in for 2 recalls, which I told the representative about on the phone when I set up my appointment. The representative set my appointment for me and told me she ordered the parts. Rob helped me when I arrived and told me that he just ordered my replacement parts. (Despite the fact that I was previously told the parts were ordered) 3 weeks later I still hadn’t heard anything from the dealership. I reached out via their inquiry form online but also did not hear back. I decided to call the dealership and was transferred twice and accidentally hung up on once before they realized Rob was on vacation. I was then told my parts were in and I could schedule an appoints even though Rob was out of office. I set an appointment and came in on Saturday. I was offered their complimentary shuttle for my ride home, which I appreciated! After waiting 35 minutes I went back to the front desk to ask if they had an update on the shuttle since this time I didn’t receive a confirmation text with the ETA and map like I had when I dropped off the car initially. I was told the driver was making a run in Moorpark and would be back soon. Once I went to sit down, I got the confirmation text which led me to believe that the associate forgot to submit my initial request. I waiting around for another 15 minutes before the shuttle arrived. When I returned to pick up my car, I was informed one part was discontinued (which is not their fault but would have been nice to know upfront) More

Good service without an appointment for oil change clean restroom and free coffee thank you restroom and free coffee thank you More

Robert is the sole of Toyota's customer service repairs, he's always extremely kind and helpful, making servicing one's car less of a chore. he's always extremely kind and helpful, making servicing one's car less of a chore. More

Robert was the man and very helpful! Would recommend working with him again for sure! Would recommend working with him again for sure! More

Manish got me in and out in a timely manner so I can get back to work. Great conversation and treated me with respect. All I could ask for. back to work. Great conversation and treated me with respect. All I could ask for. More

The service was great and the communication by Toyota regarding my vehicle was awesome as well as professional. regarding my vehicle was awesome as well as professional. More

Excellent service and friendly staff. I will be returning to Simi Valley Toyota and I will recommend this dealership to all of my family and friends. I will be returning to Simi Valley Toyota and I will recommend this dealership to all of my family and friends. More

Manish is always professional makes sense clear. He explains the whole process well no surprises Always pleasant to deal with He explains the whole process well no surprises Always pleasant to deal with More

Horrible service, salesman lies and financing guy is also full of xxxx. Don’t recommend them at all, buy American 🇺🇸 full of xxxx. Don’t recommend them at all, buy American 🇺🇸 More

I should not have to reach out to corporate for them to reconsider. It’s basic customer service. reconsider. It’s basic customer service. More