Simpson Buick GMC of Buena Park - Service Center

I like GMC a lot that’s why this is my second truck from your dealership at GMC Buena Park. I purchased the service package to make sure that my vehicle maintenance will be attended correctly and efficie your dealership at GMC Buena Park. I purchased the service package to make sure that my vehicle maintenance will be attended correctly and efficiently. However, for last two services, two things happened when I picked up my truck. First, the Lug Nut Key was missing. I only get to recover it after I asked the Service Advisor, Jose Campos. Secondly, the Center Caps on all 4 wheels were all damage which happened also on the previous service. Honestly, my experience with GMC Buena Park service center was unbelievably disappointing. 1. X1 Key Fob was missing during the delivery. 2. X1 Key Fob gone missing during one of the scheduled service. More

The Service area is friendly. However I would not recommend it to my friends as I have had noth good and bad experiences with them. However I would not recommend it to my friends as I have had noth good and bad experiences with them. More

Everybody at Simpson of Buena Park are fast. Curious and professional dealership I would recommend them to anybody Curious and professional dealership I would recommend them to anybody More

My service rep Walter Bravo took good care of me during the regular service and warranty work. Although, the process to reserve a rental car is still confusing to me as a customer, Walter helped me navigat the regular service and warranty work. Although, the process to reserve a rental car is still confusing to me as a customer, Walter helped me navigate thru the process to make sure I was not without a vehicle. More

My wife and I are very pleased with the service and care that we received. Walter our service representative is very helpful. Even the Cashiers when we were checking out was very nice with making sure that that we received. Walter our service representative is very helpful. Even the Cashiers when we were checking out was very nice with making sure that I was able to apply a Senior Discount. Thanks Simpson Buick of Buena Park! More

My 2020 Denali Truck would not start and it only has 26,000 miles, my 3 year warranty just ran out 2 months ago and I had to get my truck towed to the dealership. My power train warranty is active but m 26,000 miles, my 3 year warranty just ran out 2 months ago and I had to get my truck towed to the dealership. My power train warranty is active but my bumper to bumper warranty is not, This dealership charged me $250 just to see what was wrong with it turns out my starter went out at 26,000 miles, this was clearly a manufacture bad starter. Not only did they charge me $250 to let me know my starter was bad but then they charged me an additional $750 to get it replaced. Keep in mind that my truck only has 26,000 miles and they would not budge on the price they charged me. I saw the receipt after. The starter is less than $200 and the rest was labor. I could not believe that they would charge me that much especially since the power train warranty is still good for another couple years. I would never go back to this dealership. More

Bought used vehicle, after being assured " Complete safety inspections performed and addressed on vehicle": Cracked windshield, wrong rotor on brakes, cracked front light not fixed safety inspections performed and addressed on vehicle": Cracked windshield, wrong rotor on brakes, cracked front light not fixed More

GMC YUKON SERVICE DEPARTMENT I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arran I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arranged a loaner car for me. Amazing customer service. Thank you so much. More

Sales and service Review I had a problem while in for an oil change. After Jay Malloy and Scott Pritchett found out about the issues, they stepped up and took care of the sit I had a problem while in for an oil change. After Jay Malloy and Scott Pritchett found out about the issues, they stepped up and took care of the situation to make the customer happy. If you are in the area and looking to get your car serviced, I would contact Scott and I'm sure he will make sure that you receive top notch service. If you are looking to buy a car, Chris Cwynar is the man to see. He was able to answer all of my questions when I purchased my truck and made the car buying process pleasant. More

Painless experience My appointment was for the ignition key recall. I waited for my car and I was browsing the dealership. Your personnel were courteous and attentive. I My appointment was for the ignition key recall. I waited for my car and I was browsing the dealership. Your personnel were courteous and attentive. I look forward to coming back and seeing different vehicles that may fit my price range in the future. More