Simpson Buick GMC of Buena Park - Service Center

I have purchased 2 vehicles at Simpson. The sales staff are easy to work with, but more importantly the Service staff, James, Ted & Jerry are phenomenal. I have never gone to a dealer where the same techn are easy to work with, but more importantly the Service staff, James, Ted & Jerry are phenomenal. I have never gone to a dealer where the same technician works on your car every time it come into there shop. James is very diligent in making sure I am aware of what is going on with my car and then once I get it back he follows up with me to make sure I am satisfied. Simpson Buick, Pontiac, GMC is the ONLY place I will do business with from here on out. More

I consistently receive quality and courteous service at Simpson Buick GMC. James handles all of my requests in a professional manner and promptly brings to my attention any service items that should be co Simpson Buick GMC. James handles all of my requests in a professional manner and promptly brings to my attention any service items that should be completed. All suggested work is mentioned in a non-intimidating way with no push to do work that is not necessary. The work is done in a reasonable amount of time and at very competitive prices. James and Jay and the entire service team at Simpson's does a superb job of making my service experience one that I actually look forward to encountering. Thanks for a job well done! Sincerely, Doyle Wagner More

Taylor Cross, Internet Sales Manager and Brian Cross, GM and their support staff were great. Very professional, responsive and they did what they said they would do. My next car will be either a Buick or GM and their support staff were great. Very professional, responsive and they did what they said they would do. My next car will be either a Buick or GMC SUV from Simpson GMC. No need to go anywhere else. More

I purchased two 2006 Buick LaCrosse vehicles at Simpson and have an extended warranty on both automobiles. Even though we have service done at Simpson that is not covered by warranty, we go ahead anyway s and have an extended warranty on both automobiles. Even though we have service done at Simpson that is not covered by warranty, we go ahead anyway since they have been very good to us over the past 5 years. All the employees are professional, knowledgeable and courteous to me and my wife every time we visit the dealership. In addition, they are very responsive to our needs and always have the car ready when promised or provide a rental if repairs or service run longer than estimated. Furthermore, the dropoff and pickup service that Simpson provides is valuable and necessary to good customer/dealer relations. More

I recently came in for an oil change and a minor recall that needed to be fixed. Before I could call to make an appointment Jose called me to remind me I needed to get service done on my vechile. He made i that needed to be fixed. Before I could call to make an appointment Jose called me to remind me I needed to get service done on my vechile. He made is so easy and conveient on me. This is actually my second car purchased at this dealership and there is a reason I keep coming back. Everyone is so friendly and helpful. I would recommend anyone coming here to purchase a vechile or for services. Great services all the time! More

Once again I have nothing but praise for my experience with James in the service department! My car was fixed and serviced while I waited and even washed!!! I would recommend the dealer and James to anyon with James in the service department! My car was fixed and serviced while I waited and even washed!!! I would recommend the dealer and James to anyone !! The people and the facility are GREAT!!!! More

I trust Mr. Vinas to give me honest advice on my automible's needs. Trust to me is more important than price. I am taken promptly and the car is returned as promied. All the while I am kept informed automible's needs. Trust to me is more important than price. I am taken promptly and the car is returned as promied. All the while I am kept informed of progress. Waiting room is clean and other personnel are quite friendly. When I walk the showroom no one tries to push or sell me, but if I have a question it is promptly and politely answered. More

Ted Diesel is my service writer. He is very pleasent, very helpful, very congenial and answers all my questions when I ask. When I leave the car he always calls me if there is a problem I need to be aw very helpful, very congenial and answers all my questions when I ask. When I leave the car he always calls me if there is a problem I need to be aware of. The service department on a whole is very efficient. They always get me in and out in a timely manner. More

DANGER STAY AWAY!!!!!!!!!!!!!!!!!!!! I went to simpson for the first time six months ago and thought there where great. I had a major engine issue with my 2008 yukon and it was under warrenty so they fixe for the first time six months ago and thought there where great. I had a major engine issue with my 2008 yukon and it was under warrenty so they fixed it with no problem. Then about a week ago my yukon just stop working. I went back, Via tow truck. When i spoke to the service deparment they said that my warrenty had expired and there was nothing they could do. Even though it was the same thing that broke. They do not stand buy there work. More

My experience was positive as it always is whenever I go to have my car serviced. James Simpson the Service Rep. is an asset to the Dealership. The service is always completed in a timely manner and I to have my car serviced. James Simpson the Service Rep. is an asset to the Dealership. The service is always completed in a timely manner and I will continue to use James and Simpsons for my service. Mary Ann Coscino More