Simpson Chevrolet of Irvine

Very Disappointed - Poor Service and No Accountability I recently took a truck in for electrical issues. When we picked it up, we noticed the rear wheel lug nuts were loose -- two were e Accountability I recently took a truck in for electrical issues. When we picked it up, we noticed the rear wheel lug nuts were loose -- two were even missing. We immediately brought the vehicle back to the dealer. They claimed they never touched the rear wheels and that the truck was never on a lift. That struck me as odd, considering the type of repairs performed required the front wheels to be removed, and a multipoint inspection was supposedly done. I left multiple messages for the service manager -- no response. I also emailed both Alex and James Simpson about the issue and have yet to hear back from either of them. Unfortunately, this isn't our first bad experience with this facility. There seems to be a complete lack of accountability and communication. I'm very disappointed and do not recommend doing business with them. More

I had a great experience taking my Tahoe in for service. Todd answered all of my questions and provided suggestions. My service was completed quickly which was also convenient. Todd answered all of my questions and provided suggestions. My service was completed quickly which was also convenient. More

Purchased a custom Tahoe in 2023 and experience was so great that I sent ten people there to buy cars. Purchased a new custom Tahoe and custom 2500 in July 2025 and the experience was awful. Finance guy great that I sent ten people there to buy cars. Purchased a new custom Tahoe and custom 2500 in July 2025 and the experience was awful. Finance guy snuck in every warranty imaginable, they didn't honor a price guarantee, parts still missing for the 2500 two months later, asked to speak to a manager and no one has returned my calls, getting the runaround. I don't know what's happened, but in two years time, I've spent nearly 300k there and they've sold over a million dollars in vehicles to people I've sent there and this is how I'm treated. Beyond disappointed. If you purchase a car there, go over your contract with a fine-tooth comb. More

James has taken great care of me since I bring all my vehicles to him Appreciate the continued service vehicles to him Appreciate the continued service More

Sales reps Luc and Tony were great and so were the finance guys, Andrew & Mike. Good people, great dealership, great car! I highly recommend! finance guys, Andrew & Mike. Good people, great dealership, great car! I highly recommend! More

We were in the market for an EV lease and a friend referred us to Simpson Chevrolet. From the first text message with Randy and his team to the time we closed the deal, the entire process was extremel referred us to Simpson Chevrolet. From the first text message with Randy and his team to the time we closed the deal, the entire process was extremely seamless. The team clearly told us all the terms up front and this was an exceptional one-pay lease deal. Couldn't be happier with how smooth the process was. We went in to test drive the car and they set up everything for us to complete online so we didn't need to waste hours at the dealership. Came in the following day, picked up the car and were on our way. Even when we had some initial set up issues Seth, Tyler, and Randy went above and beyond to get sorted for us. This has probably been the smoothest car leasing/buying experience we've had in the last decade. Thank you to Randy, Seth and Tyler! We love our new Chevy and love the deal you helped us with. More

Randy got me a great deal on a equinox ev without a haggle. From start to finish, the experience was exceptional. I particularly Randy took time to explained the buying process very clearly and never p haggle. From start to finish, the experience was exceptional. I particularly Randy took time to explained the buying process very clearly and never pressured me to buy unnecessary addons. Randy always prompt in responding to my questions and followed through on every promise. I also appreciated the transparency of the dealership, with no hidden fees or unexpected charges. I would absolutely recommend this dealer to anyone looking to purchase a vehicle, and I plan to return here for my future purchases More

Worked with Tony Garcia and Cole. Was shopping for a Traverse and met with Cole, he helped give us an easy test drive and sold us on the car. Then worked with Tony Garcia 8 mo Was shopping for a Traverse and met with Cole, he helped give us an easy test drive and sold us on the car. Then worked with Tony Garcia 8 months later and he got us a good deal on our car. Highly recommend working with those two. More

Randy and Tyler made my experience as simple as possible. They were upfront, no surprises, and they got all the paperwork done before I came in. This was the fastest purchase I made in my last 25 years in th They were upfront, no surprises, and they got all the paperwork done before I came in. This was the fastest purchase I made in my last 25 years in the US. I was in and out in 20 minutes. Randy was no xx sales guy; he knows his customers, and he gave me a number that I did not have to bargain with and that I did not waste his or my time. I did recommend him to a number of my friends. More

Was able to book an oil change and diagnostic visit only one day prior. The staff is friendly and efficient. The waiting area is clean with free coffee or tea. (Sometimes donuts if you are there early!) T one day prior. The staff is friendly and efficient. The waiting area is clean with free coffee or tea. (Sometimes donuts if you are there early!) The requested (recommended) service was accomplished in very good time. I arrived at around 0930 and was out by 1145. Thank you for the excellent service. More